Nortel Meridian CS1000 Crash Course Programming Guide

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Welcome to the Meridian Crash Course Programming Guide by Rick Cruz

The Nortel Meridian and Succession PBX's Software divides information into Overlays or Loader Programs ("loads" for short). Each Load has a specific function for programming.

For example, to access a load type LD then the number:

>LD 20

LD 20 is where you can print information about telephones on the Nortel Meridian PBX system.

The loads range from LD 01 - LD 143.

If you see any prompts that I don't mention just "enter" past them.

Contents 1 Error Messages 2 Overview 3 Logging In 4 How to Program a Speed Call List 5 Creating Intercom Groups 6 Adding an Intercom key: 7 Setting Time and Date 8 Printing a Phone 9 Moves/Adds/Changes 10 Deleting a telephone 11 Enabling a phone 12 Disabling a phone 13 Changing the Display Name 14 Building an ACD Mailbox: 14.1 To Create a ACD Voicemail Box: 15 Printing Routes 16 Listing Trunk Members 17 Printing Customer Info 18 Listing Phone by Features 19 Finding the Issue and Release (software version) of your PBX 20 Backing Up Your System 21 Quick Ref Guide to Loads Descriptions 22 Notes

Error Messages

ALWAYS LOOK UP ERROR MESSAGES!!!!

Error messages indicate to you what you are doing incorrectly, ignoring them can lead to hours of frustration. To look up a Error message you have a couple of options depending on the Software Release of you PBX.

• You can look up an error message while in a load working. Hold down the Shift Key and press 1 (send an exclamation point - !). This will bring you to the > prompt. Then Type in: ERR "the error message here".

I.e. If I got an Error while Printing a new phone:

REQ: PRT
TYPE: FNB
SCH0001
TYPE: |
(here is where I would hold down the Shift key and press "1") Then Type:
>ERR SCH0001
This is what should display on the screen:
SCH001: Invalid Input type for Designated Prompt. USE: TNB, DNB, Or Phone Type.....
This is just an example.

• If you are using Optivity there is a feature on there that looks up Error message for you. It is in the System Terminal:It looks like "!?" it will read you the last error message.

Overview

What I am going to show you should work in a Nortel Meridian PBX's with Release 19 Software through Succession and above. We will be using the following Loads or (Loaders) programs

• LD 10 - Creating and editing Analog phones.
• LD 11 - Creating and editing Digital phones.
• LD 18 - Speed Call Lists- How to set them up.
• LD 20 - Moves, Adds, and Changes, Most of the common programming will be done here.(in Release 19 and above LDs 10,11,and 32 are accessible through LD 20.)
• LD 23 - Programming ACD's , Here we will program Telephone number that will ring directly to Voicemail without using TN's.
• LD 32 - Stating, Enabling and Disabling Telephones
• LD 43 - Backing up the PBX
• LD 95 - Name Changes, This is where we add, delete, or change the Display Names for any numbers we program.

The Meridian Programming Language is a series of Prompts and Responses. The system will usually prompt you for what it needs and will wait for your response. Here are some typical prompts the system asks for: REQ: The Request prompt, Requests information. The system is waiting for your command. valid responses are different for each load. i.e.:

(LD 20) Valid commands are:

• PRT
• DISU
• NEW
• ENLU
• CHG
• OUT
• STAT
• COPY...

• DataHeads please note: BackSpace does not work if you mess up in this programming.

Please refer to below: (Shift-8 a.k.a. (the Star key) is used when you make a mistake see below:

* Allows you to reenter information at that specific prompt

** Takes you back to the beginning of the Load.

**** Takes you out of a load or type "END"

TYPE: This is the type of item you want change.

• Valid inputs are:
  • Phone Types
    • 2616
    • 2008
    • 2006
    • 2317
    • 2112
    • 3902
    • 3903
    • 3904
    • 3905
    • i2002
    • i2004
    • i2050
    • IPACD
    • etc.

TNB - Terminal Number (port number on the switch)

Example:

012 00 01 00 - 12=Loop 00=Shelf 01=Card 00=Unit

• Please note: Enter "spaces" between the numbers: Not 12010!(its not a zip code!)

DNB - Directory Number (a.k.a. Phone extension) Example:

DN 6500

CUST: Customer number

• almost always "0" unless you have more then one customer set up

Short Cuts

1. For all systems: you do not have to enter leading zeros. i.e. '014 0 03 00' can be entered as '14 0 3 0'
2. Short Cuts For Option 11c's: When entering the "TN" information you don't have to insert Shelf and Card zeros. i.e. '009 00 00 02' would only be '9 2'.

Logging In

Be careful not to log in more than 3 time incorrectly, If you see OVL400 this means you are locked out. The default Lock out time is 45 minutes.

You should see this when you press return:

> 

or

OVL000
>

Then press Return

Next type "LOGI" plus the username if applicable:

>LOGI ADMIN1

Then you should see:

PASS?

Type your password here

See Also

Logging into a Nortel PBX

How to Program a Speed Call List

1. LD 18
2. REQ: NEW
3. TYPE: SCL
4. LSNO: (0-8190) Pick an unused number for Speed Call List
5. TOLS: (skip this) To list (new speed call list number)
6. NCOS: (0)-99 – 0 is the default. *Speed calls override the telephones NCOS* You should change to match the telephone's NCOS
7. DNSZ: 4-(16)-31 – This is the maximum amount of Digits allowed for each Speed call list.
8. SIZE: 1-1000 - Maximum Telephone #’s allowed per List
9. WRT (YES) NO – This tells the PBX to back it up in the “Data Store”
10. STOR xxx yyy…y - xxx- the position in the list
    1. Yyy-yyyy is the telephone number
    2. Remember to program a “9” if you use it to dial out with. Ex. 01 9,1-800-555-1212
11. WRT (YES) NO - This tells the PBX to back it up in the “Data Store”

See Also

Nortel Speed Call Lists

Creating Intercom Groups

Basically Dial Intercom Groups are an internal paging system for the Meridian PBX System. There are two ways you can set up these groups: R- Which means Ring. If you dial someones 2-digit intercom number it will wait until it is answered before you will be able to talk. V- Which means Voice

This will ring once then automatically pick up so you can talk or listen. It will only ring continuously if the person is on the phone. To Create Intercom Groups, first print your existing groups.

1. LD 20
2. REQ: PRT
3. TYPE: DIG
4. CUST: 0
5. then "Enter" through.
   1. This will give you the list of groups already programmed.
   2. To create a new Intercom Group, just create an Intercom Key on the phones

that you want to be in the same Intercom group.

Adding an Intercom key:

This example is on a M2616 Telephone

1. REQ: CHG
2. TYPE: 2616
3. TN: xx-xx-xx-xx
4. ECHG:YES
5. ITEM: KEY 8 DIG 1 10 V
   1. This is the 8th key on a persons phone.
   2. The Dial INTERCOM Group "1"
   3. The persons personal group number "10"
   4. V = Voice / R = Ring

• You need to program this on at least 2 phones with the same Intercom Group numbers

but with different Personal Numbers i.e. 10 and 11.

To use the feature:

Person 10 would press his Intercom Key (key and dial "11" and if the other person "11" is off the phone it would ring once then automatically pick up Then you can just speak to them without them having to press anything. You must assign everyone you want to be able to talk to on the same Group number. i.e. Group 1 members can only talk to other group 1 members…so on and so forth

Setting Time and Date

To set the time and date of your system you program in load 2:

1. LD 02
2. STAD "Day Month Year Hour Minute Second"

i.e. STAD "24 11 1976 15 41 49" =

November 24th 1976 3:41pm 49 seconds"

To test it...

Type: "TTAD" - (this tests time and date)

Printing a Phone

LD 20
REQ:PRT
TYPE:DNB
CUST: 0
DN: i.e. 5555

Then press "Enter" until it begins to auto scroll. This will give you the Phone "Type" i.e. 2616 and the TN i.e. "12 00 05 00"

Then type:

REQ:PRT
TYPE: (Phone type)or ("TNB ")

• Valid phone types
  • 2xxx -You may enter:
  • 2000
  • 2003
  • 2006
  • 2008
  • 2009
  • 2016
  • 2018
  • 2112
  • 2216
  • 2317
  • 2616

• 3xxx -For Taurus sets (Release 24 Later)
  • 3901
  • 3902
  • 3903
  • 3904
  • 3905

• IP Telephones
  • i2002
  • i2004
  • i2050
  • IPACD

TN: This is where you put the TN info you printed above.

example: "012 0 05 00"

Then "enter through"

Moves/Adds/Changes

Moving a Telephone (*NEVER MOVE AN ACD SET! Corruption can occur)

To move a Telephones between exsiting location:

• LD 10 for Analog
• LD 11 for Digital
• LD 20 (for Rls 19 and above)

REQ: MOV
TYPE: (Phone Type)
TN: (Terminal Number)
TOTN: (To new TN Number)
Then Enter Through...

Here is an Example:

• Thelma X5000 TN 12 0 0 0 TYPE: 2008
• Louise X5001 TN 12 0 0 1 TYPE: 2616

• Find and empty Digital Tn that is not programmed

(i.e.12 0 0 10)

Then

• In LD 20 do a:

REQ: MOV
TYPE: 2616
TN: 12 0 0 1
TOTN: 12 0 0 10
then Enter through.. 

• Now Louise is in limbo right now..then do a

REQ: MOV
TYPE: 2008
TN: 12 0 0 0
TOTN: 12 0 0 1
Then Enter Through...

• Now Thelma is moved to where Louise was... Then do

REQ: MOV
TYPE: 2616
TN: 12 0 0 10
TOTN: 12 0 0 0
Then Enter Through..

You now Successfully Swapped Thelma and Louise's places without having to change any wiring. Now just swap their Physical telephones places

Deleting a telephone

In LD 20 Do a:

REQ: OUT
TYPE: (Type of phone you are outing: I.e. 2616)
TN: (The TN of the phone you are outing i.e 12 0 0 1)
Then Return Through.

Enabling a phone

To Enable a phone, at the REQ prompt in LD 20 or 32 type ENLU then the TN of the phone.

LD 20
REQ: ENLU "TN" (i.e. ENLU 12 00 05 00)

Disabling a phone

To Disable a phone at the REQ prompt type DISU then the TN of the phone.

REQ: DISU "TN"

i.e:

REQ: DISU 12 0 5 0

Changing the Display Name

To change a name alway out the old name then insert the new name.

LD 95
REQ: OUT
TYPE: NAME
CUST:"0"
DN: 5555

Return through to the "REQ" prompt.

Then add the new name:

REQ: NEW
TYPE: NAME
CUST:"0"
DN: "The extension" i.e. 5555
NAME: "The name" i.e. BOB JONES

You can add more names at the next "DN" prompt

Building an ACD Mailbox:

The purpose of this is to create a Telepone number that rings directly to Voicemail. There are a few other ways you can do this as well. 1. Using Default Call Forwarding, Phantom Numbers, Program on a, Voicemail Phone, or a phone forwarded to voicemail.

To Create a ACD Voicemail Box:

1. LD 23
2. REQ: NEW
3. TYPE: ACD
4. CUST: 0
5. ACDN (Enter the mailbox number or DID #)
6. MAXP: 1
7. NCFW: (Voicemail number)Or the number you want this acd to forward to Step Then "Enter" Through

You have just created an ACD Mailbox in the pbx. When ever anyone calls this number it will automatically forward to voicemail or the number that you assigned in "(NCFW field) - Night Call Forward" prompt.

• Please note: Make sure you create a mailbox in your Voicemail with the same extenstion.
• You can label the name in LD 95

Printing Routes

LD 21:
REQ: PRT
TYPE: RDB
CUST: 0
ROUT: (specify a specific route number or leave blank for all of them)
ACOD: (you can sort by access code or leave it blank)

Scroll through with "Enter" This is another long list you might want to try to capture it before you press "enter"

Listing Trunk Members

Listing Trunk Members Prints out all the Programmed Trunks, their TN's, and what Routes they are associated with.

LD 21
REQ: LTM
CUST: 0
Route: (you can specify specific routes or leave it blank for all of them)
ACOD: (Blank or you can sort by access code)

Printing Customer Info

LD 21
REQ: PRT
TYPE: CDB
CUST: 0

Then scroll through.. be careful this is a long list be sure to set your printer to on or your procomm to capture before scrolling through.

Listing Phone by Features

LD 81
REQ: LST
CUST: 0
DATE: (you can sort by date)
Page:
DES: (you can sort by the Des description)
FEAT: (this is where you put the feature of the phones you want to print) 

i.e. if you wanted to find all analog lines or phones you would answer "DTN" to "FEAT:"

Finding the Issue and Release (software version) of your PBX

LD 22
REQ: ISS

• This gives you the:
  • Version
  • Release
  • ISSUE

See Also

Printing Nortel PBX Software Level

Backing Up Your System

To back up the PBX make sure there is a Meridian Floppy in the Floppy drive. Then go to:

LD 43
. EDD

Author: Rick Cruz Send Changes or Feature request to rick@pbxinfo.com

Quick Ref Guide to Loads Descriptions

• LD 2
  • Setting time and date, reports, thresholds etc.
• LD 10
  • Analogue phone settings.
• LD 11
  • Digital phone settings.
• LD 12
  • Attendant Console
• LD 14
  • Trunks eg. Analog, Route members, auto terminations etc.
• LD 15
  • Customer Data Block - crucial to have access for most changes eg. Common Equipment etc.
• LD 16
  • Route Data Settings on routes - ability to change routes, assign IDC tables to a route, use ESN etc.
• LD 17
  • Configuration : eg. Change or add D-channels ., configuer TTYs etc.
• LD 18
  • Speed Dial Lists, Hotlines etc.
• LD 20
  • Print routine - Phones, DNs, TNs etc.
• LD 21
  • Print routine - Listing and Routes Info.
• LD 22
  • Print routine - Configuration.
• LD 23
  • Print routine - ACDs, NACD & CDN’s
• LD 24
  • Creating and modifing DISA’s
• LD 27
  • ISDN BRA settings.
• LD 29
  • Memory management - determine the amount of memory used etc.
• LD 30
  • Network / signalling diagnostics,
    • eg. On trunk loops
    • from digital card to digital phone
    • clock controllers(DTI2 or PRI2)
• LD 31
  • Telephone attendant console diagnostics
• LD 32
  • Network / Peripheral equipment diagnostics including:
    • Dgtl LC and FALC cards
    • Analogue Sets
    • Digital Sets etc.
• LD 34
  • Diagnostics on Digitone receivers, dial tone detectors.
  • Enabling and disabling the TDS loop (See LD 38 for CONF loop)
• LD 35
  • Common Equipment Diagnostics, eg. Status of CPU and buses, status of memory etc.
• LD 38
  • Enabling and disabling the CONF loop (See LD 34 for TDS loop)
• LD 36
  • Trunk diagnostics - stats on trunks, error thresholds etc.
• LD 39
  • Status of Peripheral signalling, Clock Controller, clear minor alarms on active CPU etc.
• LD 40
  • Call Detail Recording (CDR) diagnostics.
• LD
  • 43 Equipment Datadump - downloading config for backup storage etc.
• LD 44
  • Software audit.
• LD 48
  • Link diagnostics - ISDN D-channel etc.,mail.
  • Activating and deactivating Voice Mail
  • Checking the status of Symposium and/or CCR
• LD 49
  • Flexible code restrictions and Incoming Digit Conversion.
• LD 50
  • Call Park settings
• LD 56
  • Route Access Restriction , flexible tones - future possibly, cadences.
• LD 57
  • Setting Flexible Feature Codes.
• LD 58
  • Radio paging
• LD 60
  • DTI and PRI link diagnostics.
    • Enabling
    • Disabling
    • status etc.
• LD 73
  • Settings for DTIs and PRIs, timers, SICA tables etc.
• LD 75
  • DTI / PRI maintenance.
• LD 80
  • Call tracing for diagnostics.
• LD 81
  • Listing phones with selected features.
• LD 82
  • Print hunt patterns and Multiple Appearance groups.
• LD 86
  • ESN
  • Digit manipulation
  • Route list data block
  • NARS / BARS etc.
• LD 87
  • Co-ordinated dial plan.
• LD 88
  • Authorisation codes, possible introduced with charge accounts.
• LD 90
  • ESN
  • NARS / BARS
  • AC1 / AC2. (In relation to internal network CDP).
• LD 92
  • Scheduled testing of TIEs / DIDs etc.
• LD 93
  • Multi-tenant service.
• LD 94
  • MFC for internal network applications.
• LD 95
  • Call Party Name Display.
• LD 96
  • D-Channel diagnostics. *V.important for internal network link0s.
• LD 97
  • For Superloop functions
• LD 143
  • Datadump to file for backup storage - future Option 11c Rls 22.
• LD 135
  • Used for functions on the CPU’s (e.g. SCPU = swap CPU)
  • Used for functions on the CNI cards
• LD 137
  • Used for functionality on the system disk drives. (e.g. Swap drives or synchronise drives)

Notes

Thanks to alanscomms for this quick guide.