fantech

Hi there... Does anybody have any expreience with Mitel's ICP 3300 system, or any Mitel system at all?
I have experience with both Nortel and Avaya TDM PBX's, but I have never had my hands on anything from Mitel before.

We are looking to migrate to VoIP and have narrowed the selection down to 2 vendors, Mitel and Avaya. We currently have DefG3's spread throughout the enterprise. I am leaning more towards the Avaya solution, but Mitel seems to have the lower cost which upper management seems to like.

I think it would be much easier and cleaner to IP enable our G3's and take advantage of the existing telco wiring, rather than go IP to each desktop. from what I have been reading, this will create a whole new host of problems on the LAN... we will have to ensure QoS, which may involve switch upgrades, PoE is another issue that will arise with IP phones on each desk as well... I am sure there is a plethora of more issues when trying to integrate one vendors TDM PBX with a different vendors IP switch...

Unfortunately, upper management doesn't quite understand all the technical implications and are only concentrating on the price factor. As they see it, all the "cool" features and sex appeal are there on both solutions, so why pay more for Avaya, especially when we are reusing all our existing line cards, etc.

Can anyone help stabilize a solid business case for either solution??

Many thanks in advance!