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Old 11-18-2004, 08:38 PM   #1 (permalink)
isdnws
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RE:

Hey folks,

I am a bit lost, as this is my 1st go around with VoIP. I currently have a NEC Electra IPK system w/ the VoIP card, etc.

I set the unit up today, and uploaded the latest firmware to the card. I took the phone to one of my satellite offices about 40 miles away from the pbx. I got the systems to connect, I can check voicemail, get an outside line, and page, however nobody can hear anything that I say, however I can hear the other end w/ the PBX absolutely fine.

I've blown away the settings on both the card, and on the phone, and nothing I am doing is working. Is there something I am missing here? Is there a specific set of ports I need to open on either firewall? I have the phones set on the DMZ ip's, so all ports apparently are opened.

Any help would be appreciated.

Regards,
Michael
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Old 11-22-2004, 07:30 AM   #2 (permalink)
rixride
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Quote:
Originally Posted by isdnws
Hey folks,

I am a bit lost, as this is my 1st go around with VoIP. I currently have a NEC Electra IPK system w/ the VoIP card, etc.

I set the unit up today, and uploaded the latest firmware to the card. I took the phone to one of my satellite offices about 40 miles away from the pbx. I got the systems to connect, I can check voicemail, get an outside line, and page, however nobody can hear anything that I say, however I can hear the other end w/ the PBX absolutely fine.

I've blown away the settings on both the card, and on the phone, and nothing I am doing is working. Is there something I am missing here? Is there a specific set of ports I need to open on either firewall? I have the phones set on the DMZ ip's, so all ports apparently are opened.

Any help would be appreciated.

Regards,
Michael
It does sound like a speech path is affected. I am not to sure about NEC's but if your phones are out in the DMZ zone...

(PBX Side)---(Firewall)---(WAN Link)---(Firewall)-NEC
.................................................. ...................|->-(DMZ)-Phones

If they can hear you but you can't hear them, I would check the Firewall that is at the PBX side. It may be blocking an incoming port for the voice path.
IF that is not it, then I would start checking other settings between the two. (PBX and Satellite office).
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Old 01-03-2005, 04:34 PM   #3 (permalink)
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Need VOIP provider in NYC

I suspect that the DMZ will not work. You must be able to ping from either direction to the ip address. Port mapping via DMZ will not help. Rather set up a VPN from office to office.
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