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Vodavi Vodavi telephone support

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Old 12-13-2006, 09:28 AM   #1 (permalink)
markhe
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Unhappy Music on hold

I've got a Vodavi XTScIP and would liek to know anything about music on hold that anyone can tell me....all I know right now is that there are 2 wires going in from a stand alone CD player, and lousy sounding music on hold.....the CD player has been ruled out...

Thanks!
Mark
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Old 12-13-2006, 09:37 AM   #2 (permalink)
rwhite
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The basics are:
1) Check for impedance- it probably needs to be around 600 ohms.
2) Check line type. Typically a telephone switch wants to see a balanced source.
3) Check level. Overdriven audio (too loud) is one of the most common causes of 'bad sound'.
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Old 12-13-2006, 09:38 AM   #3 (permalink)
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Thanks! .........could you elaborate on #2?
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Old 12-14-2006, 10:49 AM   #4 (permalink)
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CD players commonly have "RCA" style audio output jacks- small, circular devices with a center pin for 'hot' and the outside shield shell for 'ground'. Your PBX may require two equally balanced lines for audio- neither side grounded. You can get a small isolation transformer at Radio Shack or anywhere equivalent that will make that conversion for you for a couple of bucks if that turns out to be the issue. Check the other stuff first.
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