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Unified Communication Call Manager, Express, UC500 etc...

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Old October 19th, 2009   #1 (permalink)
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Exclamation How do I change our UCCX Ip Address??

Hi,

we need to change our UCCX ip address and below are my only procedure on how to do it. I get this from Cisco. But, I would be really confident if there would be any of professionals here have experience dealing with the same issue, or idea for what part I must give more importance with regards to the effect/ impact or additional procedures that I must consider.

1. STOP Node Manager - This stops all the associated services.
2. Change ip in the n/w card.
3. Make changes to DNS entries.
4. Open Serviceability tool Change Node Manager IP. Multiple error messages and warnings would be thrown. Respond by Clicking OK and proceed.
5. Change IP in Post Install.exe on CRS Server. Multiple error messages will be shown since the Node Manager is down. Respond OK and proceed.
6. Change CAD BE, VoIP Monitor Service, and Services Config addresses in Post Install.
7. Verify proper NIC IP is selected in Post Install.exe.
8. Verify the CRS IP NIC is first in Network binding order ( Else VOIP Mon will fail to work).
9. Start Node Manager. Verify all services come up fine in Services and CRS Appadmin control center. ( Troubleshooting: If any is in disabled state (red X) enable it from
serviceability tool and Reboot Node Manager to proceed)
10. Reinstall CAD Clients.( Auto update of CRS IP in CAD Clients is not supported.)
If there are services that keep getting disabled after you make the change, open regedit and check HKLM\SOFTWARE\Spanlink\CAD\Site Setup for the IOR HOSTNAME key. If the value is the old IP, change it to the new one and restart Node Manager


Again, Thanks for the usual support. You're all very helpful.
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Old October 20th, 2009   #2 (permalink)
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Can you post the link on CCO where you got those instructions? THey sound summarized and not directly from a Cisco document.

I would recomend finding a document with the exact title and version of UCCX that you have "Changing the IP / Hostname ....for....{UCCX} version x.y-z

Then follow the instructions to a T. If it seems at all questionable as to the matchup of the document to your system, then open a TAC case or do it at your own risk.
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Old October 26th, 2009   #3 (permalink)
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thank you.
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Old October 27th, 2009   #4 (permalink)
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BTW - One thing comes to mind that may not be standard. If you are running UCCX in a UCM 4.x (Windows Based CallManager) cluster then you will need to check the "Host" file on all the Subscribers and Publishers and Unity. Many installation techs were in the habit of adding every server to the Host files of every other server.

This will cause the greatest problem on the UCCX server itself, so start with that host file.

I have also seen Agent Desktop PC's with edited Host files.

If you are not familiar with this file, it is located at:
c:\winnt\system32\drivers\etc\host

Read this page for more info:
Configuring The IP Hosts File on a Windows 2000 CallManager Server [Cisco Unified Communications Manager (CallManager)] - Cisco Systems

good luck
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Thank you very much for this. I have performed it in a LAB and so far there is no problem yet. Change activity didn't push trough in the production but I gues I still need to review it. Thank you very much all of you.
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