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Reload this Page main message keeps reverting back (CIX100 + Stratagy)
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Old April 14th, 2009   #1 (permalink)
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main message keeps reverting back (CIX100 + Stratagy)
Due to the "downturn" we cut our office hours for a while. I recorded a new message for our main greeting that reflected these changes and made it (#3) current. Every thing works fine.


The next AM I come in and check and guess what? It's back to message #1 as the current message. I change it back to 3 and test, 3 is the current message. Next AM it's back to #1.

We do have a day/night mode set up so I suspect that is the cause, but I can't figure out where to fix this.

Can anyone point me in the right direction? We have eManager 4.12 and Stratagy XSYS.4.1/2.05 Strata CTX 100.

TIA
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Old April 14th, 2009   #2 (permalink)
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Sounds like there is a Auto shift setup for mailbox 991, it will switch to the day greeting(#1) when your business opens and to the night greeting(#2) at closing time. You will need the VM Admin software to fix
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Old April 14th, 2009   #3 (permalink)
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Actually I do have the software. I was able to find the right area with your help. It was in the Auto area for 991. Thanks!
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