gstraf3

Hi I just started as the network engineer at my company. I was asked to do a station move for one of our users who changed departments. I found a manual for our system and figured it would be better to do it through the phone system vs. physically moving his wires on the punch down block. I used program 04 to make the change.

Here is what I did.
the user to be moved was extension 237 on logical and physical port 054.
blank cubicle he was moving to was extension 133 on logical and physical port 013.
I changed extension 133 to 700 on logical/physical port 013. I did this mainly to test and see if I was using the right program. Well it worked as far as I could tell. It was now ringing and dialing as extension 700(non used).
I then proceeded to use program 04 to map extension 237 to logical/physical port 013.
Then I mapped extension 133 to logical/physical port 054.

Extension 237 works now for all except his voicemail. After 3 rings it forwards onto voicemail but the voicemail says "Invalid subscriber extension". His extension stayed the same. Today we tried to delete and recreate his voicemail and it is still giving the same error.

We use PhoneXpress voicemail by AVT corporation I believe.

One other thing, it may be unrelated since it has had no effect, but in the documentation we have I noticed some stuff for program 33 (Owner Telephone Assignment). Port 054 had a PhDN of 533. I used program 33 to change that PhDN to port 013.

I would appreciate any insight to this problem. It is probably something simple I can't see or think of.

Thanks,

Glenn Strafford
Network Engineer
West Chester