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Old 07-21-2006, 02:16 PM   #1 (permalink)
mslayen
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Toshiba Stratagy System Greeting
Hi-

I have a problem with the system greeting on my stratagy DX.
We rerecorded the greeting... and the directory message. In between the 2, the system has inserted a "Please wait, while I try that extension" message. How do i get rid of this?

Right now it is:
"Thank you for calling ABC" "[system] Please wait while i try that extension" "If you know your partys extension, please dial 411"

I want it to be:

"Thank you for calling ABC" "If you know your partys extension, please dial 411"

Any help would be great/
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Old 07-21-2006, 03:59 PM   #2 (permalink)
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Quote:
Originally Posted by mslayen
Hi-

I have a problem with the system greeting on my stratagy DX.
We rerecorded the greeting... and the directory message. In between the 2, the system has inserted a "Please wait, while I try that extension" message. How do i get rid of this?

Right now it is:
"Thank you for calling ABC" "[system] Please wait while i try that extension" "If you know your partys extension, please dial 411"

I want it to be:

"Thank you for calling ABC" "If you know your partys extension, please dial 411"

Any help would be great/
seems like you dont have DND on in one of the greeting boxes... 990 is the " thank you for calling ABC company" 991 should be the " if you know your parties extension dial it now or for a company directory dial 411" at the end of this greetin there is a Chain Done. In that spot you probaby have an extension in there that should not be.
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Old 07-21-2006, 04:59 PM   #3 (permalink)
mslayen
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ok.
How do i fix it?
I inherited this system and dont really know how it works....
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Old 08-15-2006, 06:10 PM   #4 (permalink)
chewbaggins
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What kind of phone system and voicemail card do you have exactly?
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Old 08-15-2006, 06:20 PM   #5 (permalink)
mslayen
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Not sure.
It is inherited.
The VM card is a stratagy DX.
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Old 08-24-2006, 07:48 PM   #6 (permalink)
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You mean Stratagy DK
The Stratagy (at default) answers with the 990 mailbox for the greeting and then moves to the 991 mailbox for instructions. All mailboxs can have upto 7 greeting recorded so 991 day " if you know the parties ext ..." and greeting 2 could be night " we are closed if you know your....."
Do you have access to the Stratagy with the Admin software?
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Old 08-24-2006, 07:57 PM   #7 (permalink)
mslayen
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I do have access to the strategy with the admin software.
how do i get rid of teh system mesage between box 990 and 991?
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Old 09-02-2006, 10:48 AM   #8 (permalink)
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Set DND on for both and Set Chain Done in 990 to 991.
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