 02-07-2003, 09:53 AM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  | CHECK OUT THIS WEBSITE Hi all, I wonder if anyone could help me with a problem that's been iritating me (and indirectly my boss !)... We have a Toshiba Strata DK40i, with a base KSU and expansion unit (PDKU2 fitted for our stations). Connected to our TMAU2 via the TMOU onboard socket is a TMOU1D board. We're trying to utilise the built in Music-on-hold features of the DK40i system. We've connected our source via the RCA jack, and confimed it is playing through the system (by keying SPKR #481 and enabling BGM). Using out 20key admin station, I've tried various combinations using the onboard relay switches (program 77-1, LEDs 1/2/5). When we put callers on hold all we get is a steady, continuous beep, the same as we've always had since we had the system installed. I've even fiddled with Program 19, but this is related to alternative BGM sources anyway, so was a bit of a long shot. FYI, it's assigned to the system default, slot 11. The TMOU1D is jumpered to MOH. MOU doesn't work on hold either. I've enabled 'Send music-on-hold' by lighting up LED05 in Program 10-2 (which I believe applies to transferred calls) - but still no joy. I'd appreciate any help or advice. I've read the manuals from cover to cover TWICE, and despite my eyes almost falling out, we still can't get it working. Thanks in advance, Antony. | ||||||||
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| 02-07-2003, 12:18 PM | #2 (permalink) | ||||||||
| Junior Member   SSPhone has no status.
Location: Lakeland Florida Rep Power: 6 Gender:  Country:    | Can't dial specific number When the system was installed was it initialized the 6 times (Program 91-9)? I had this problem in the past and initialized and reprogram was the only solve. Program 10-2 LED 5 is the MOH/Ring on transfered call. But MOH should work on calls on hold. Hope you have the system programming on record sheets if so it should only take 10 mins or so to do all the programming. Just make sure you do the 91-9 the 6 times before you program and reset the system when complete to load changes. You may want to try the MOH when system is at default. Dial in put yourself on hold. | ||||||||
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