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Old August 23rd, 2006   #1 (permalink)
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Arrow Call Accounting Software? Which Do You Use?
Just curious as to what you are using for Call Accounting Software? Also what do you think of it and how does it work for you?

Pro's/Con's?
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Old August 23rd, 2006   #2 (permalink)
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In house we have Tapit (good product, great support), Trivium (good product, support sucks), CallWhere (fair product, no support) and I'm trying out a copy of CommOne..no results as of yet.
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Old August 24th, 2006   #3 (permalink)
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We are using ******** eCAS. It provides all the info we are looking for and whenever we have called for support it has been prompt and helpful.
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Old August 24th, 2006   #4 (permalink)
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OTM but only use it for a few misc reports.
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Old August 24th, 2006   #5 (permalink)
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one client uses MTS - the reports are good but the hook to CallManager seemes to flake out at least once a quarter. They have to remote in and fix the connection each time.
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Old August 30th, 2006   #6 (permalink)
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We use ********'s eCAS here.

I was also an employee for ******** for over 2 years... Decent product. If you have questions on it, I can provide some info.

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Old August 31st, 2006   #7 (permalink)
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Telebill - Dos based product, no more support
Solera 24/7 - can be customized, support????
softex - good product, good support(all transactions via email)
call accounting mate - for test with some of my PABX systems here, feedback as soon as I install it. Can be integrated to IIS.
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Old August 31st, 2006   #8 (permalink)
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Originally Posted by rixride
Just curious as to what you are using for Call Accounting Software? Also what do you think of it and how does it work for you?

Pro's/Con's?
CONNECTIONS offers several call accounting systems, but most of our customers love how easy the VXTracker is to use. It's browser based and we offer unilimited training during warranty and support periods.
email jg@callaccounting.com or visit our web site at callaccounting.com for more details.
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Old September 1st, 2006   #9 (permalink)
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i currently us ****** Intellcontrol product. it is a unix base system. fair product, but no support. I currently looking to replace with CommView or TM3(former OTM). If any one use any off these product please provide any feedback. thanks
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Old September 20th, 2006   #10 (permalink)
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We use Genesis Systems
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