Kimber

TAMPA BAY AREA POSITION!

Great opportunity for a Senior Telecommunications professional. No relocation assistance provided at this time.

PLEASE EMAIL WORD DOC RESUME TO:

Kimberly Ussher
KimberlyU@mgatechnologies.com
727-791-7890
800-642-4729

**Must have excellent presentation skills and be able to manage Vendor relationships and interactions.

Licenses/Certifications
Required: Engineering Certification on Nortel Products
Desired: Engineering Certification on multi-vendor Product environment

Job Description:
Provide engineering design support for ‘proof of concept’ of voice technologies, and act as Telephony technical architecture to support corporate strategies. Act as Telecommunications SME for Telecom Networks, VoIP, Wi-Fi, advanced Call Center application, systems design and voice applications.

¨ Working with IT Associates and vendors, provide Tier III engineering escalation support, and design for optimization of Telephony Nortel product lines: Opt. 81C, 61C, 11C, Callpilot, Symposium SCCS, and Periphonics.

¨ Responsible for planning and implementing physical and logical communications networks that impact a distributed model. Working with IT associates, end users and vendors to analyze business requirements, provide technical solutions and financial justifications for voice telephony applications.

¨ Work with diagnostic tools and IT associates to develop and deliver metrics reports to measure and analyze systems and network performance and provide weekly metrics on network performance. Utilize developed metrics to provide capacity planning and network optimization.

¨ Accountable for advanced problem determination and resolution of networking & connectivity issues. Utilizing diagnostic tool and work with other IT associates to provide advanced analysis efficiently and effectively analyze root cause service issues, take corrective action and document any design/procedure modifications.

¨ Works with business units and IS associates in researching, recommending & testing cost effective, efficient, reliable, & scalable network products and/or services that address stated IS and business objectives.

¨ Provide project management support for approved capital projects. Working with Project Owners to manage projects to defined timeline and within published budgets, while tracking project with project management tools to meet defined business requirements.

¨ Working with Call Center Management, responsibilities include implementation and design of: Call Center applications, such as, ACD, IVR, CTI, WFM, and CAS, Monitoring systems and applications, for optimized call center operations.

¨ Support Disaster Recovery initiatives, working with IT and business owners to develop and design disaster plans to support Recovery objectives of business units and IT during disasters at call centers or data centers.

Qualifications/Key Skills:

¨Education/Learning Experience
Required: College Degree, with an IT or Telecom focus
Desired: College Degree in Computer Science Degree
¨
Work Experience
Required: 8+ yrs experience in design and engineering of communications systems and networks
Desired: 10+ Yrs Experience within a Telecommunications Engineering Environment
¨
Skills/Knowledge
Required: Proven engineering / design knowledge of Nortel Products and voice switched & IP network
Desired: Engineering skills and design knowledge in a multi-vendor environment of Voice & IP Networks
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Required:
Comprehensive aptitude in Communication protocols, technical problem solving, and analytical reasoning and applying these competencies to achieving business objectives.