capitol

I used to be a SL100 TSE a few years ago. Ican't seem to recall what software we used, but if I figured it out I'll post it. in the mean-time, you should contact Nortel and ask what some other facilities are using for the MAC's. Maybe they can give you actual site names with some contact info.

bewing

Thanks Capital. I can run it up the chain at Nortel again but they have not been able to shed much light on it up to this point. I think it depends on who you talk to like everything else.

I was hoping to get lucky here and get a quick lead.

We are looking for a tool where you can log trouble calls and use it for a dispatch tool running on a LAN. I have heard of a program called Majic but am unsure who exactly is the manufacturer. I also have heard talk of a program called switchview but I believe it is a switch management tool and is costly.

rhack

Check out Pinnacle. I don't have the website handy so try a search on the web. We purchased the package where I was working previously but left before we implemented it. It is pretty expensive but has quite a few modules. Trouble/Mac tickets, GUI interface to servord, cable management, Inventory management & ALI interface for 911 applications. System also has a module for SMDR/billing. System is a client/server app, with the server running on Win2000 & Oracle.

rhack

Check out this site. PaeTec is actually the company name.

http://www.paetec.com/1_4/1_4_1__1.html

Chas2002

There's actually a lot of 'Work Order' Software out there. Do a search on google.

Here are a couple of links:
http://www.tmasystems.com/products_o...ervicedesk.asp

http://www.blueclaw-db.com/work_order_software_db.htm

http://www.cogz.com/work-order-software.htm

You could also make your own in Ms Access.

Chas2002

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SL100TECH

I'M a SL-100 TSE currently working with a program call netplus6 the help desk personal will put a trouble ticket in and i will get a email that my basket has a trouble ticket or mac work it will also work with the outside techs computer if he has acces to the internet