Mis-dialed 911 calls - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Dhelster · 09-08-2004, 02:07 PM

Can someone be kind enough to share any tricks to avoid users accidentally dialing 911 number? For the past few weeks, Sheriffs are being deployed on our two sites because of mis-dialed 911 calls. Our access code to get an outside line is 9. Users should dial (when trying to call outside w/ a different area code) 9 +1 + area code + #, but instead, they are sometimes dialing 9 + 1 + 1 (fingers too fast for that extra 1).

Is there a way to avoid this problem? By the way, we have Meridian Opt 61c and Opt 11c.

Thanks

aswipay · 09-08-2004, 04:39 PM

We advised our people not to hang up but to stay on the line and explain to the dispatcher that there is no emergency. We also deployed ESA on our Meridian which allows our Public safety dept to follow up.

Pirates_Ghost · 09-09-2004, 03:46 PM

Cross posting to the Nortel Portal.. (you'd get a lot of response from there..more of the Merdian folks hanging bout)

Pirates_Ghost · 09-09-2004, 04:22 PM

http://nortel.pbxinfo.com/index.php?...ewtopic&t=2780
for addtional responses

**rixride** · 09-10-2004, 12:11 PM

Thanks for the info TP

elad · 09-23-2004, 10:32 PM

you would have to retrain everyone but you could change 9 for an outside line to 8. that helped here some but we have call boxes with an emergency button going to 911 which get mistakenly pressed even tough they are clearly labeled. If the party hangs up they will, instead of calling that number back, dispatch security to investigate before they send the police

11-09-2004, 11:32 AM

As previous respondants have said, it is important to train employees not to hang up if they dial 911 by mistake. Secondly, using NARS and a AC2 for toll calls will solve the problem. Additionally, implementing ESA will give the call taker a number for a call back to verify the call and finally, Nortel is currently developing a patented solution to resolve the entire issue of mis-dialed 911.

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