kayyoub

I just got out of shop that articulated cost cutting....let me part this bit to you:

Don't be afraid to spend what you need too, nothing wrong with being efficient and it looks good. Avoid being cheap, looks bad and you can't hide it from your customers.

With that being said, I would recommend this:

A questionaire for your customer to actually pin point what the problem is i.e. phone does not work...whats wrong? is it plugged in? did it work earlier today or yesterday? do you get dial tone? are you able to dial local? These questions will determine if a dispatch is necessary or remote repair can be used. You will also be able to dispatch the right tech...switch or transport, need to know when its a telco issue and switch issue

I would always bill for the techs actual time spent on the job + travel to and from.

Avoid subcontractors. They usually do an install and leave no configuration records for youor field tech....BIG TIME WASTE

Invest in training, not the stupid everyone gets on a conference call and look at a web page, but school where there is a mock up

What it boils down to is effiecient utilization of available resources matched to your daily business needs

mitchthephoneman

I happen to "sub-contract" for AT&T and Talk America. Both of these companies depend on contractors to do there local wire maintenance.

We take pride in our work "not like u know who", we call the customer if we are gonna be delayed even if its an hour. We call the customer the next day to check if they are satisfied with the work. We are always smiling to the customer and greet each one with a big "HELLO".....

ALL THIS FROM "SUB-CONTRACTORS".........