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Old 04-16-2004, 12:25 AM   #1 (permalink)
Data
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we're opening a new office and need a phone system.
let me first explain what I want it to do and then what someone try's to sell me.

there are 5 voice lines (1 main and 4 rollover numbers) and 2 fax lines coming in.
we are 5 employees in the office.
when the customer calls, he should be able to dial the main number, and an extension and get the designated employee.
if that employee is not by his phone, anyone can pick up the call after 3 rings or so, or a mailbox of the designated employee picks up after 5 rings and the customer can leave a message for that employee.
anyone can pickup any line and forward to anyone else.
caller id would be nice but not necessary.
the customer should be told what the names and extension numbers are (by something like an automated attendant)
if the customer doesn't know an employees extension or name (new customer) he can dial 0 for the operator.

now, this is what someone wants to sell me.
norstar CICS 6.1 with caller ID, module to expand to 8 lines and 14 phones.
CallPilot 100 with Automated Attendant and 10 mailboxes (up to 40)
6 phones T7316E phones
total price $2500.00

someone wants to charge me $500.00 to install, configure and give me the basics about the system.

someone else told me that I could use a DataLabsUSA Voice Exec DL-424-2 system with add on module for additional 4 lines and then just buy some cheap regular phones.
this system is under $1000.00 plus whatever phones.

I'm very confused and have no idea about these systems.
there is one more thing.
we use a software called ACT.
we have our customer database on it and when we want to call a customer, we just click on the customers number we want to dial and pick up the phone. the computer then dials the number.
I just found out that this would be a problem because of something like digital phones in the norstar system.

any advise is greatly appreciated.
if you know about a good used or older system that I should look for, and someone who could help with the installation in the broward county area (florida) that would be great too.
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Old 04-16-2004, 08:12 AM   #2 (permalink)
Ramjet
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That is a very good price for a CICS with a Call Pilot 100. Although where stated a module to go to 8X16 is false. It is only a difference in software. One version of software allows only 4X8 without IRAD enabled (IRAD=Internal Remote Access Device) and the next step is 8X16 either with or without IRAD enabled. If needed, you can expand to a maximum of 8X24 with the addition of a combination services card. The system also has 1 analog port built into it for connection of a cordless phone, fax machine etc. I have installed and sold the Norstar system since it's introduction in 1986, and their is no finer or longer lasting system on the market today. One question though, is the company proposing this system a bona-fide Nortel distributor, or are they buying equipment on the "Grey Market"? This bears consideration, as if they are not, they will not have access to Nortel support. You will not be dissapointed in the quality and functionallity of the Norstar system.

Their is also a CTI (Computer Telepony Integration) device with personal call manager that will do what you need concerning your calling needs.
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Old 04-16-2004, 08:45 AM   #3 (permalink)
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that sounds very good.
our concern is only the software then.
since all phones will be digital and all employees must be able to use their computer modem to dial a call and then pick up the phone to talk, how would this be handled with a digital system like this?
would I have to install something between modem and phone on each computer?
our thinking is: if it gets to expensive or complicated, we would rather have an older or simpler analog system, since the capability to dial calls with the modem is a must.
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Old 04-16-2004, 09:59 AM   #4 (permalink)
Data
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I just spoke to the guy from datalabsusa.com
he told me that other then being analog, he could put together a system that would do everything I ask him for, for under $1200.00 (excluding phones).
I could buy any up to two lines phone I wanted.
Now, that would be half the price of the norstar and will work with ACT, so our computer can dial the numbers we want.
it is the PBX DL-424-832 unit, with upgrade to 8 lines, mailbox system and music on hold player.
any commends about this system, other then that it is an older technology?
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