rixride

I just switched to verizon. I had sprint whose service and billing stinks. Verizon signed us up, gave us 2 color camera phones and free nights and weekends starting at 7pm, free mobile to mobile talk time and more for a solid deal, I thinki t was 150 for both phones, and 79 or 89 a month, Oh they also paid our disconnect fee from Sprint.

So far our coverage has been 100% better and we haven't experienced any billing issues.

Most cell phone companies have a customer retention group, call up and ask to talk to them and tell them of your woe's and difficulties, the are usally very accomodating. You should at least get some kind of discount .

They will do a lot for business but if your just talking to your account rep, then you won't get much.

Good Luck.
-Rick

Lmo

My company is using Cingular with a monthly pool of minutes (2500 min for $150.00 month) and then each active phone has a $5.28 monthly fee. The call minutes are drawn from the pool of minutes. There is no roll over on this plan and it is a regional plan which means that roaming and long distance charges would be incurred if the phones went out of our area, at a rate of .69/min. As is, I have 26 active phones in use for a charge of about $ 290.00/month. Of course, most of my users are stay local and are not heavy users. My CEO started travelling a lot and she racked up some pretty good roaming and long distance bills, so she is no longer in the pool. She is on a separate nationwide account with no roaming and long distance; her minutes do roll over. Since she was a heavy user, getting her out of the minute pool allowed me to revert to the smallest pool that Cingular offered; in fact, the money I saved going to the smaller pool was enough to pay for her separate account, so it worked well all around. Their billing is easy to read and I have not heard any complaints about service, but of course, we are in a large metropolitan area. I had ATT's nationwide plan on my personal phone; the contract had expired and I was going month to month. I hated them and their crummy service and high rates, and made every attempt to be the very first customer to port away from them on Nov. 24. I truly counted the minutes! I ported to Cingular and although the port process did not go smoothly or quickly,(some of this was my fault, and some was due to the bugs that you might expect when you first start something like porting phone numbers between companies). I am very pleased with their service and am going to add my husbands phone to my plan when his expires and he can port from Sprint to Cingular.

Pirates_Ghost

I'm with Rick on this one, Verizon was the way to go for my wifey and I as well....
we live out in the "extreme souther suburbs" (ok...we live in BFE Farmland) and had the choices of : Cingular (claimed to have good service, but turned out to have MAJOR dead zones throughout our area); TMobile (NO service in my area, yet still had a service/sales office locally); Verizon (very good service in the area, and constantly improving the service as they know they have some issues-Also listed as Consumer Reports best coverage/service); Nextel (best coverage in the area, but so so service and PRICEY)
Needless to say, Verizon is they way....What type of "mind melt" issues are you running into? So far the only issues I've had with them is : occasionaly "Cirucuits busy" for certain numbers (to be fair, it appears to be an issue on the far end, not Verizon's); a not so good deal for upgrading the phones until the contract has run out....(no discount until I'm closer to ending my contract)
I've had AT&T (service (phone and customer) and Billing was HORRIBLE); Sprint (good Customer service, Lousy over all service and screwed up billing (both personal and pooled minutes); PrimeCo (no longer around, for good reason) and Ameritech (which became SBC, and then Cingular)
Verizon has been the best (so far)

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