thompson433

Thomas R. Thompson

2280 Arrowhead Court
Elm Grove, WI 53122

Email: thompson433@yahoo.com


Willing to relocate

Objective:
Seeking a position as a telecommunications field engineer.

Qualifications:
- Numerous certifications in telecommunications and audio systems.
Certified: NEC 2400, Northern Telecomm (Nortel), Meridian
NEC Certifications: IMX, IMGx/xh/dxh, MMG (RDS, ICS, HDS), UMGx and all IMGs, UMG (RDS, ICS, HDS), CCIS, I-ACD, OAI, Navigator, OAI Applications, OpenWorX Level 1, Fusion 2400, and IPX.
- Good working knowledge of most telecommunications (NEC 2000, Elite, IPK, Nortel system 81, 11, NorthStar, Toshibas, Mitel, Lucent, Sonet, Basic Routers) professional audio and video systems, security and card access systems, nurse call systems
- Knowledge of fiberoptics

Work History:
1999-present Field Engineer
Vision Communications/Expanets/Avaya LLC; Amityville, New York

Serviced and maintained NEC 2400 and 2000 systems, OpenWorx,
Navigator and Elite.

Assisted salesman with engineering systems and upgrades.

Responsible for these systems at following clients:

Clients: Medical College of Wisconsin, QuadGraphics, Internal Revenue Service, U.S. Treasury Department, ABB Systems, Krueger Bearing, U.S. Army Reserve, Grand Geneva Resort, Embassy Suites

February 11, 2002—On-site critical communication support to White House Staff and President George W. Bush, Medical College of Wisconsin.

1998-1999 Senior Technician, Ameritech, Milwaukee, WI
Field technician where most of the work was on Meridian 11-81 and Northstar systems. Worked with clients such as Firstar bank, Goodwill, Hartford Memorial Hospital, S.C. Johnson, MPS and We energies. This includes working on voice mail systems, installation, adds, moves, changes, and service/repair on Meridian systems SL-1 options 11- 81 and Northstar systems various feature packs; also on-site technician at the Medical College of Wisconsin. Responsible for maintenance of six NEC 2400 systems, Navigator, OpenWorx, and all telecommunication peripheral equipment on location.

1997-1998 Technical Coordinator, American Audio Systems, Milwaukee, WI
Coordinating technicians on the installation of audio, telecommunications, and data systems. Handled the purchase of equipment, overall profitability of the job and was often consulted by technicians on special situations which arose.

1989-1997 Service Manager, Select Sound Service, Milwaukee, WI
Oversaw 18 technicians, and the coordination of jobs. Serviced and maintained Northstar systems for Kohl’s Food and Milwaukee Public Schools on Meridian SL-1 OP 11-81. Also performed service and maintained communications systems such as AT&T, Lucent Dimension, Merlin, Horizon Partner and Definity. Moved into sales due to customer demand seeking special product/performance information.

1988-1989 Installer/Technician, Ameritech Communications
Actively worked as installer, serviced and maintained on DMS 100 to Northstar. This includes working on voice mail systems, installation, adds, moves, changes, and service/repair on Meridian systems SL-1 options 11- 81 and Northstar systems various feature packs. Worked until job opportunity arose with Select Sound.

1987-1988 Telecommunication Technician, St. Joseph’s Hospital, Milwaukee, WI
Serviced and maintained all of the AT&T, Lucent communications systems such as Dimension, Merlin, Horizon Partner and Definity within the hospital and in the private office buildings owned by the hospital. Assisted in the servicing of biomedical equipment.

1984-1987 Senior Technician, U.S. West (Q West) Information Systems Inc., Milwaukee, WI
Serviced and maintained systems such as AT&T, Dimension, Merlin, Horizon Partner and Meridian SL1 to ST’s. Knowledge of SONET; troubleshooting; involving extensive travel, completing to the customer’s satisfaction repairs missed by other technicians.

1978-1984 Served apprenticeship (funeral director’s license) at Borgwardt
Worked as an EMT for Superior and Community Ambulance Service; Body removal for the Coroner’s office, Milwaukee, WI
Worked as a Diener – in the morgue lab -Medical College of Wisconsin
Mitchell Novelty, Milwaukee, WI (repair of pinball machines, jukeboxes) Bartender, Red Carpet Lanes.

1975-1978 U.S. Army
Training as heavy equipment mechanic, airborne and ranger training; worked in Special Forces, and as a special Courier.

Education:
Electronics Technology, at the University of Heidelberg, Germany while in the U.S. Army (basic electronics)
Ph.D., Microbiology, through U.S. Army at the University of Heidelberg (faculty/instructors from following universities: Tulane, Northwestern and Stanford)

Interests/Activities: Computers, Special Effects, electronics and formerly active in the stagehands union

Certificates in:
NEC 2400, CCIS, I-ACD, OAI, Navigator, OAI Applications, OpenWorX Level 1, Fusion 2400, and
Meridian/Nortel, AT&T, Siemens, Eagle, TIE, Inertel, Star Plus, Telrad, Advantage Lighting, System, Edicon Card Access
Rauland Sound System
References:
Thomas E. Tietyen, Medical College of Wisconsin
Paul Harding, NuVision Communications, Waukesha, WI
Chris Caffera, NuVision Communications, Amityville, NY