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| Technology Chat Computers, Websites, Telecom, Mobile Phones, VOIP, WIFI and more use this forum to talk tech. |
| Tags: free, lines, numbers, toll, wats |
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| Technology Chat Computers, Websites, Telecom, Mobile Phones, VOIP, WIFI and more use this forum to talk tech. |
| Tags: free, lines, numbers, toll, wats |
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 12-30-2003, 10:25 AM | #1 (permalink) | ||||||||
| Junior Member
Location: Meridian, MS Rep Power: 5  | To VoIP or not to VoIP? Can we all get together and call toll free numbers what they are, toll free numbers? Is it just me or does anyone else correct people for saying “800 number”? 800 number is no longer a correct description, what with 877, 866 and all. Am I just being anal retentive phone guy? Telecom uber doofus? And what’s up with WATS lines? This was just before my time. I had a secretary, oh, sorry Administrative Assistant, ask me if her WATS line was working? I barley know what that is, and as I read the definition it does not sound like a circuit that would allow your calls to go just anywhere, but to a specific area. ??? It really comes down to this. We all have a hard enough time dealing with end users, don't we? "Hello, my phones broke, I can't call anybody". "You called me didn't you"? "Uh, yeh, I guess I did. But my phone is broke"... I try to explain to them how important it is to be precise. I don't expect them to read Newtons Telecom Dictionary but don't just throw out blanket statements like "nothing works" or "it's dead", try to be as accurate as possible. Richard | ||||||||
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| 01-02-2004, 07:08 PM | #2 (permalink) |
| Admin  | I don't know what your talking about, I Never have these problems. :wink: All my users call and give me a complete and accurate description of the problem along with thier DID, TNB and DNB, Model of phone and firmware, Jack and Room Number , Trunk Code and any applicable recording messages they heard...and this only after several hours of troubleshooting it themselves. They also provide scenerios of when and how often it happens and hand me a detailed report when I get on scene. These users are just everyday work people who take the extra incentive to get these frivalous details to me. You know I wish sometimes they would let me do some of the work. :wink: |
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| 01-05-2004, 02:12 PM | #4 (permalink) | |||||||||
| Junior Member
Location: Meridian, MS Rep Power: 5 | Quote:
I remember having a discussion with the owner of a mortgage company telling me how to fix her voice mail problem. Since she was a very bold Type A I sez to her. "Do I tell you how to process loans? No. I wouldn't even pretend to know how. Why do you try to tell me how to fix your telecom problem?" She respected that and I fixed it. She was happy. | |||||||||
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| 02-20-2005, 03:44 PM | #5 (permalink) | ||||||||
| Junior Member
Rep Power: 0 | Right on Richard. I am not a telephone guy by trade but got the PBX maint/MAC with the job. The safety/security person comes in to my area with 2 assistant managers. I am on the phone troubleshooting a microwave backbone prob with a field tech. I tell them I'll be right with them and finish with the tech. So now the mood is set, they feel dissed. Ms safety says "the phone system is all f***ed up! (direct quote) I supress a sigh and ask if she could be a little more specific. One manager interjects that nothing is forwarding where it is supposed to and lines are busy when they shouldn't be. The other manager says someone has changed everything.  MS safety says once i got connected to UPS. (the brown people)  She was dialing a non DID number. At that point, to the manager's credit, they said nevermind and left. | ||||||||
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| 02-21-2005, 08:33 AM | #6 (permalink) | |||||||||
| Junior Member
Location: Meridian, MS Rep Power: 5 | Call Logger Quote:
James1:19 My dear brothers, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry,... Richard | |||||||||
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| 02-21-2005, 10:29 AM | #7 (permalink) |
| Junior Member  | How about Telephony ANALIST To the orginal topic...NO, your not being Anal...and YES...we need to move to the words "Toll Free" not "800 number"..... I've corrected the same person enumerous times on that (and he's the CIO!) While were at it...how about changing the venachular for others telephony items as well? It's Mobile phone, or better still WIRELESS phone, not Cell Phone (cells are almost a thing of the past in this digital age) It's Land line, not "Desk" phone..... (but same CIO refers to it as LAN line, so again, I have to point out that a LAN line would be a PC connection, not a telephone connection  )It's either an anlog or POTS line, not "Non standard desk phone" or "speaker phone" It's usually a Polycom (or any other manufacutre)or Conference phone not "Speaker phone" (which most digital phone have these days) and my BIGGEST pet peve.......one that CNN recently is guilty of... it's V-o-I-P not "Voy-ip"  __________________ You can't wield supreme executive power just because some watery tart threw a sword at you - Look, if I went 'round saying I was an Emperor, just because some moistened bint had lobbed a scimitar at me, they'd put me away!  |
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| 02-21-2005, 10:34 AM | #8 (permalink) | ||
| Junior Member | Quote:
My fav. issue ticket came in as "User is dead". (meaning the phone, of course) I imeadiatly closed the ticket as "While we apreciate the high regard the call center holds Telecom, to the point that we are able to resurrect the dead;we are only human, and not Gods, so our suggestion would be to contact the local coroners office for removal of said dead user. However, if there is an issue with which Telecom would be able to better asist, such as, perhaps the incorrect function of a telephone, we will be more than happy to correct that."  __________________ You can't wield supreme executive power just because some watery tart threw a sword at you - Look, if I went 'round saying I was an Emperor, just because some moistened bint had lobbed a scimitar at me, they'd put me away! | ||
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| 02-21-2005, 02:35 PM | #9 (permalink) | |||||||||
| Junior Member
Location: Meridian, MS Rep Power: 5 | RE: Quote:
I like the way you think. Are cells really a thing of the past? I think "mobile" is the term used in other parts of the world. But then when have have we ever been bothered by what everyone else thinks anyway... And a twist on the CIO refering to it as a LAN line. I've heard more than one "IT Professional" refer to a LAN as a LAND. Huh? And if you say Voy-ip is out, I'll join ya. Richard | |||||||||
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| 02-21-2005, 04:11 PM | #10 (permalink) |
| Junior Member | the technology behind Cells still exists, but really, when was the last time you heard the Big Boys (or even the little boys) say "New phones avialble at Verizspringulatt CELLULAR"....  And Voy Ip just annoys me  __________________ You can't wield supreme executive power just because some watery tart threw a sword at you - Look, if I went 'round saying I was an Emperor, just because some moistened bint had lobbed a scimitar at me, they'd put me away! |
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