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Old 12-29-2003, 01:26 PM   #1 (permalink)
dawnswan
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We upgraded our PBX this year (Feb 03) to a Nortel option 11C release
25.40.

Our voice mail system is from Mitel, which we purchased in 1996. The
voicemail is at it's "end of life" and Mitel will not support it until
we upgrade to a current version.

I'm wonderinig if we would be better off to upgade with Mitel or
purchase CallPilot or something comparable.

Any thoughts or suggestions to help me with my research would be
appreciated.
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Old 12-29-2003, 01:35 PM   #2 (permalink)
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Voice Mail System - looking a possible replacement

I'm the type of bloke who likes to keep things consistant....
VW car gets VW parts
1880s house gets 1880s fixtures
Nortel PBX gets Nortel VM system...
SO...for my $.02, and if money's not a consern, you can do far worse than going to a new Call Pilot.
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Old 12-29-2003, 01:52 PM   #3 (permalink)
Twisted
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Go Call Pilot...intergration is much better
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Old 12-29-2003, 01:53 PM   #4 (permalink)
dawnswan
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Thanks for your $.02. I am starting to lean towards keeping it consistant and going with the CallPilot. The price is quite a bit more "up front" but it is starting to look like to setup any advanced features like ACD queues with Mitel would mean purchasing additional "stuff" (interallia) with CallPilot no additional equipment is required.
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Old 12-29-2003, 02:31 PM   #5 (permalink)
rixride
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I third that.

If you have a Nortel I would stick with a Nortel VM i.e. Call Pilot. Your right about the cost upfront but in the long run you will have a lot less headaches.

Good Luck!
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Old 12-29-2003, 05:42 PM   #6 (permalink)
Ramjet
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All aboard for the Call Pilot. Depending on the size of the switch, I would go with a Call Pilot mini. Very easy to install and maintain. It did top out at 200 mailboxes, but I think the new version of software will go to 400.
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