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| Technology Chat Computers, Websites, Telecom, Mobile Phones, VOIP, WIFI and more use this forum to talk tech. |
| Tags: call, incoming, office, transfer |
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| Technology Chat Computers, Websites, Telecom, Mobile Phones, VOIP, WIFI and more use this forum to talk tech. |
| Tags: call, incoming, office, transfer |
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 12-10-2002, 04:49 AM | #1 (permalink) | ||||||||
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| STARTALK hi i have seen that in many offices they provide a single number for incoming calls ,and i have found that this number never becomes busy.i want to know that what actually happens there.do they tranfer the incoming call to another no. and make the no. free to recieve another call. how this happens? thanks in advance | ||||||||
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| 12-11-2002, 12:20 PM | #3 (permalink) | ||||||||
| Junior Member
Location: Wisconsin Rep Power: 6  | getting to MM from terminal What happens is there is a trunk group made up of multiple lines or channels and every time a call comes into that number it looks to see which line or channel is available for the next call. | ||||||||
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| 02-14-2003, 10:20 AM | #4 (permalink) |
| Junior Member | Eat your fingers you are not giving enough information to answer the question. do you have a isdn or pots? isdn, like the guy said above that when the call comes in the co looks to see which channel is open. pots you can do this by trunk to trunk transfer. which would leave that trunk available for incoming calls  |
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| 02-16-2003, 06:13 PM | #5 (permalink) | |||||||||
| Senior Member  
Location: Somewhere in this vast universe on a little rock that looks like a grape. Rep Power: 11 | Call Queues just ringing when all agents are logged out Quote:
__________________  I'm a member of the "PbxInfo Gang" | |||||||||
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