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| Technology Chat Computers, Websites, Telecom, Mobile Phones, VOIP, WIFI and more use this forum to talk tech. |
| Tags: attendant, console, guidelines, staffing, study, traffic |
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| Technology Chat Computers, Websites, Telecom, Mobile Phones, VOIP, WIFI and more use this forum to talk tech. |
| Tags: attendant, console, guidelines, staffing, study, traffic |
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 09-26-2003, 08:52 AM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 6  | I am looking for some suggested staffing guidelines for attendant consoles. I recently received a traffic study which, in my opinion, shows one of my locations as being overstaffed in their attendant consoles. Does anyone know of any "official" guidelines for staffing consoles? Thanks. | ||||||||
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| 10-26-2003, 09:21 PM | #2 (permalink) |
| Moderator | I don't think there are any official guidelines, it differs business to business and your performance criteria. A good place to start would be here. http://www.erlang.com/calldesign.html |
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