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 08-28-2008, 09:55 AM | #1 (permalink) | ||||||||
| Junior Member
Location: Maritimes Rep Power: 0  Gender:  Country:  | Call Recording I'm currently researching call recording for a potential contract our company is working on. I'd like to hear some experiences with everyone and their call recording setups in their company. This would be for QA purposes as well as requirement for the contract (100% of all calls are recorded). Currently I'm evaluating call recording for 20-50 seats in our callcenter with the possibility of going to 200+ if we decide to outfit our whole callcenter. All phones are in ACD queues and are a combination of i2050's and 3905's. We're current researching the following products; Wygant Encore Qfiniti Enterprise Engage Verint (Impact 360 and Audiolog) Any other suggestions or experiences with other products would be greatly appreciated. Cheers Shawn | ||||||||
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| 09-05-2008, 09:30 AM | #2 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Gender: Country: | Eventide At our main system control center, we use Eventide's VR725 to record all telephone calls. This unit supports 8-96 channels with multiple configurations:
 ). I haven't had a chance to work with them myself, but I understand they're a pretty solid unit. Might be worth a look for you. | ||||||||
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| 09-05-2008, 11:53 AM | #3 (permalink) | ||||||||
| Moderator   MSYoung is meddling with dragons
Location: San Diego, CA Rep Power: 6 Gender: Country:   | We use Witness here because of their support for large call centers and the flexibility of the program. We deal with the military and some calls are classified in nature. Those calls cannot be recorded and go to splits that bypass Witness. It works well and integrates nicely with our IVR. __________________ Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup. Marty | ||||||||
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| 09-09-2008, 09:05 AM | #6 (permalink) | ||||||||
| Junior Member
Location: London Rep Power: 0 Gender: Country:  | Hi, not wanting to push but our system currently runs up to 270 channels of ISDN30 (plus all the other trunk types), will go more but no independant case study for bigger. The unique bit is the licensing/purchasing policy - you buy for trunks but pay for extension playback, so the more you have the more you pay but you can buy small and upgrade as and when. tollring.com is the place to look if you dont have large budget but need full on recording to grow with. We are also looking into call recording as a service (pay monthly per extension) then no capex at all. | ||||||||
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