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| Technology Chat Computers, Websites, Telecom, Mobile Phones, VOIP, WIFI and more use this forum to talk tech. |
| Tags: equipment, sla, telecom |
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| Technology Chat Computers, Websites, Telecom, Mobile Phones, VOIP, WIFI and more use this forum to talk tech. |
| Tags: equipment, sla, telecom |
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 03-29-2006, 07:59 PM | #1 (permalink) |
| Junior Member   | SLA on Telecom Equipment CIO wants me to start providing an uptime reports on all the telecom system (symposium, call pilot, IVR, CTI, Predictive dialer, etc). However no format was provided. Does anyone have a format that i can use? __________________ Believe those who are seeking the truth; doubt those who find it.---Andre Gide |
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| 03-30-2006, 06:51 AM | #2 (permalink) |
| Junior Member  | When I worked at a collections call center, we had daily excel spreadsheets that logged up time, down time, and reasons why items were down. It had a listing on the left for equipt. and dates at top of spreadsheet. Every date had to be acknowledged by your intials and a filler color (typical green is good, yellow-was an issue but was resolved before production, red is bad) At the bottom of the spreadsheet, if there was a red or yellow, a brief description of the problem was listed. |
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| 03-30-2006, 09:16 AM | #4 (permalink) |
| Admin  | Re: I like that concept. Might also want to check with your IT department - they should be doing this already for their equipment? SLA Doc is here: http://www.pbxinfo.com/modules.php?o...7&page_id=1076 Chas2002 __________________ Free Preview of my fictional book: "Chaos Theorem": http://www.lulu.com/content/249842. Full PDF Download just $3.99. (Note: Portions of monies generated are donated to great causes: Feed the Children Fund and Childrens Hospital of the Kings Daughters). Checkout pbxjobs.com and pbxlance.com New music site http://www.vnertia.com/mnap - Best Video Jukebox on the net. |
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