Is my Logic Sound? - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

**Chas2002** · 02-08-2005, 08:09 AM

We currently have 6 call centers (Symposium 3.0 and Symon View 2000).

We’re in the process of upgrading to Symposium 5.0 and I’m suggesting that we drop the Symon Reader Boards. They work fine; in fact, the only issue I’ve ever had with them is that they don’t auto-recover when the network drops (I have the older SDU boards).

In place of Symon, I’m suggesting that the Call Centers buy 30-inch (or what ever size they need) LCD screens attached to their Symposium Client PC’s. This way they have an exact snapshot of their call center via the Real Time Displays and all the information is presented at once rather than scrolling by.

What do you guys/gals think? Am I missing something?

Thanks,
Chas2002

03-11-2005, 03:08 AM

Chas, just seen this, so hopefully it's still of use.

We also have Symposium (4.2 with 4.5 web client) and we too are moving away from Symon 2000 (old kit, reduction in those with SYmon skills, less flexibility)

We have one site that has had the boards migrated to a Symon Symposium collector (version 6) and have found that the boards actually update ahead of the realtime displays!

At other sites, we have installed plasma screens and put the web client real time displays upon them. These seem to work well as long as you keep the number of stats down to a minimum.

DD

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