smaunsell

Hi Austin, what country are you in?

Are you looking for a permanent employee or a contractor or just someone to help out for a bit?

The ACD stuff is pretty straight forward to set up for a trained Coral tech. I assume you're in the US as I have never run in to CoralCentre Jet outside there.

As far as the other issue, not having to dial 9, goes I have a suggestion that may or may not work. As long as your systems is at least v14.66.xx (v14.1x.xx doesn't have this feature) then you can try this.....

1. Leave the users using PREF for automatically selecting an external line when going off hook.
2. Set up LCR to send proper external numbers to a Dial Service which selects a trunk and actually dials the number.
3. Set up LCR so that when a user dials an internal xtn number to a different Dial Service and set the "EXTENDED INTERNAL DIAL_SERVICE" field to Yes. When this is set to Yes, the next field "ROUTING DESTINATION NUM" is not available because you don't want to send it externally.
4. The xtn number the user dialled is then sent to an internal location and rings the local xtn.

Things to watch...
1. Your internal xtn numbering plan must not clash with external numbers. I'll assume you're in the US ie external numbers will be 1 xxx xxxxxxx so you cannot have internal xtns starting with 1, also if you just dial 4xx 5xxxxxx or even 5xxxxxx then the starting digits cannot clash with your xtns. Make sense? You have to have different entries in your LCR Numbering Plan for internal and external numbers because they will be sent to different Dial Services.
2. To access features in the system the users will need to use the Loop button on the phone, or you might be able to make entries in LCR NPL for feature codes eg #1xxx and use the same Internal Dial Service.

This needs to be tried. I'm pretty sure it should work although I've never tried this exact scenario.

I have used the Internal Dial Services quite a bit for a customer. The scenario was calls coming in off a QSIG trunk, being routed to an Internal Dial Service, stripped digits, which then routed the call to a local xtn. This was a big network with calls coming from all over the country and needed to be kept local. There's more to it but that's the basic idea.

Do you know how to set something like this up, or do you need someone to do this for you?

austingriffith

smaunsell, thanks a lot for the reply...

We are just looking for some one to temporarily help us out, probably off-site using the dial-in services.

I did a little more searching for tech support for tadiran - coral and came up short, where would be a good place to find a tech person with coral knowledge?

As for the dialing 9, our extensions run from 100 to 400 so this idea may not work, or may require us to change our extensions around...

Is is possible for the phone system to detect when only three numbers have been entered... well four counting the 9... and then know to use it as an extension?

There would certainly be some weird timing issues with that...

thanks for all your help!

Oh yeah, we are in the US, (colorado)

-austin

smaunsell

Hi Austin,

in the US, you should try these links to find a dealer near you.
http://www.tadiranamerica.com/html/h...ow_to_buy.html
http://www.tadiranamerica.com/html/c...e_partner.html

As for the xtn numbering, if you've got that many xtns I'd strongly suggest moving to a 4 digit scheme eg 4xxx which will give you up to 1000 xtns and only use up one number range instead of the four you currently use.

There is no way of telling the system that 3 digit numbers starting with 4 are internal but 7 digit starting with 4 is external. There are only a couple of systems that I know that do this and I wouldn't touch them with a barge pole! They're not real PBXs.

A Hot Station Delay with a timer of say 200-400ms would work. The agent goes off hook, waits but not too long and then dials externally. Or goes off hook and dials internally immediately, don't even need to go off hook just dial with a hot keypad. If your agents are dialling that much, why not use a dialler which dials for them? I'm not sure of your exact scenario - is it an outbound call centre?

Steve

austingriffith

Steve thanks for the help so far!

Well, the funny thing is we don't have that many extensions, but we use the numbering system for different offices... we are actually a really small company.


I think this Hot Station Delay would be the best way to do what we want, is it very hard to set up?

Bygcland

I've been dealing with the CCJET since it's inception.

ACD is pretty straight forward as smaunsell has stated. The Coral is pretty flexible in what you want to accomplish so I would say it can do just about everthing you want to do. Send me a PM if you have any other questions.

smaunsell

Do you do any basic programming on the system yourself?

The timer is set in ST.T (or 0,0,1,1) and the field is 1st_DIGIT. It's default time is 100 (x 0.1s) ie 1s. You could try and change that to 40 ie 400ms. The only problem with this is that if any xtn (that doesn't have this Hot Station Delay feature set) picks up and doesn't dial a digit within this timer then it will disconnect them.

The feature itself is set in FEAT and you want to set feature 7 (HOT_ST_DELAY) with a destination of 9 (your LCR access code). You'll need to set that on all xtns you want to do this for.

You could try it on one xtn just to see how it goes for a while. Remove the PREF settings and use this instead. You'll need to muck around with the timer so it's just right. If normal users complain that they don't get a chance to dial out within the 400ms then lengthen it.

It's trial and error to see whether you can come to a compromise on this timer for the agents and normal users.

Another suggestion would be to have two LCR access codes. One being 9 for normal users and the other being 1. Agents would always have to dial the full number ie 1 xxx xxxxxxx and set LCR so it inserts another 1 - agents just dial the number without the 9 but LCR inserts it for them. You'd need to change your xtn NPL slightly.

As bycland says, it's so flexible you can do anything you want. Just need to think about exactly what you want.

austingriffith

Unfortunately, no, I don't do any of the programming myself.

I could probably figure some of it out, especially if it entails trial and error type stuff that will need to be an on going affair...

Thanks a lot for your help

-austin

rixride

If you are looking for consultants you may try http://www.pbxlance.com as well.

Good Luck

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austingriffith

thanks, I'll check it out