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Old 06-23-2009   #1 (permalink)
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Exclamation ROLM PhoneMail VMI Not Functioning
Hi,

I have a ROLM PhoneMail 6.4 system connected to a HiPath 3000 switch with OptiPoint 500 phones. We had an issue with our T1 which required a restart of the switch. Since that time the Voice Mail Indicator (VMI) lamps are not functioning properly. This happened a couple of years ago a I fixed it by logging into the PhoneMail console as "tech" and doing something but I cannot remember exactly what. I don't want to break anything and I'm not familiar enough with PhoneMail that I feel comfotable just poking around.

I get to here:

------------------------------
Login: tech
Password: *****
...
Action: connect
Screen 1 - SVI on Node 1 is now active.
Node 1 - SVI>
------------------------------------

and don't know where to go from there.

Can anyone help?
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Old 06-23-2009   #2 (permalink)
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FYI: I tried running UpDateCBXMWI but it didn't work.
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Old 06-23-2009   #3 (permalink)
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When it was fixed before i believe that it went something like this:

Node 1 - SVI>DownPhoneMail
...
Node 1 - SVI>FixUpDatabase
...
Node 1 - SVI>UpPhoneMail
...
Node 1 - SVI>UpDateCBXMWI


Is that correct? I don't want to break anything here and if i can avoid taking down the PhoneMail system that would be preferable since it is the front end to our business call center.

Thanks for any help!
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Old 06-24-2009   #4 (permalink)
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That will work, while you have it down do a FIXVOICEFILE. It never hurts, it may take a short time or it may take awhile. Especially if you do not PURGE a mailbox before you DELETE it. You will know if it does any good by doing a SYSTEMSTATUS before you take it down and see what the disk usage is, then do it again when it comes back up.
Last edited by PP; 06-24-2009 at 07:32 PM.
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