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Old 10-13-2008   #1 (permalink)
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Rolm Phonemail
I am running Phone mail release 6.4.3.2, and use MacEz to make changes to user profiles. I have just tried adding a new box for a new user but in the comm audit file phonemail says the extension is in use by another subscriber. When I log into PM and go into profiles neither the users name or extension return a valid box. Both return "cannot find this form". If I run a report on PM Names the box and a previous person's name shows up.

Sounds like I need to run some fixup utilities but I have not done this before. Can someone provide info on how to perform the needed tasks?
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Old 10-13-2008   #2 (permalink)
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Login as tech and perform fixupdatabase followed by fixvoice,let me know if that takes care
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Old 10-14-2008   #3 (permalink)
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Does PM need to be deactivated while this is done? I am planning an outage for Thursday night just in case.
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Old 10-14-2008   #4 (permalink)
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Yes, when you get into the SVI prompt just do a DO and perform FIXUP followed by FIXVOICE then UPP. Don't get worried if it takes awhile, depends how much needs to be fixed
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Old 10-21-2008   #5 (permalink)
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Sorry for delayed post, but this did fix my issue.

Thanks PP
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Old 11-27-2008   #6 (permalink)
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I have some phonemail SE equipments available. Let me know if any of you are interested and email me: sa@solomonstar.com
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