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| Siemens / Rolm Ask Questions and Find Answers: MD110, HiCom, HiPath, 7000, 8000, and 9000 Series Systems |
| Tags: acd, routing |
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| Siemens / Rolm Ask Questions and Find Answers: MD110, HiCom, HiPath, 7000, 8000, and 9000 Series Systems |
| Tags: acd, routing |
| |
| | LinkBack | Thread Tools | Display Modes |
 06-03-2004, 02:05 PM | #1 (permalink) |
| Junior Member | 8.2 I need to know how to direct a new number into a call center for the techs in the field. This number needs to be able to override all other calls so that the techs get answered right away and don't have to wait on hold. Anyone got any clues on how to do this?  |
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