Rolm 9751 Model 10 - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

jstephens01 · 05-14-2007, 07:28 PM

I need help. We have a Rolm 9751 Model 10 9005 and what i need to do is be able to grab ACD phone reports from a remote location. Does anyone have any ideas as to what mnemonics are used in the CLI to get the phone reports? Also, how could I set this up so that i could get the reports as a data file and print them somewhere else.

PP · 05-15-2007, 12:50 PM

If You Want To Do That I Would Suggest A Pc At The Remote Location Pulling The Reports, Then You Could Access It Through Your Network Or If No Connection A Modem.
In Setting It Up You Will Need To Build A Terminal Off The Smioc Panel Named Acdx, Once This Is Done Then You Could Hook The Pc To It. Then All You Have To Do Is Build Your Report Que With The (li Acd) Command

jstephens01 · 05-15-2007, 04:56 PM

is the Smioc Panel Named Acdx something physically on the PBX. WE do have network connectivity in the room where the PBX is. Is there a way through the network to get the reports to a remote printer?

jstephens01 · 05-15-2007, 05:03 PM

Thanks a million for the help by the way. I'm a noob to this.

PP · 05-15-2007, 05:25 PM

No Acdx Is The Name Of The Port Off The Smioc Panel That You Need To Build. I Believe There Is A Network To Rs232 Converter That Could Be Used, But Don't Know Who Makes It

jstephens01 · 05-15-2007, 08:02 PM

I listed all the avaiable ports and heres what came up:

ACD1 ACD2 ACD3 ACD4 ACD5 ACD6 ACD7 ACD8 ACD9 ACDA ACDB ACDC
ACDD ACDE ACDF CDRL CLI1 CLI2 CLI3 CLI4 CLI5 CLI6 CLI7 CLI8
CONS EXTL IMON PM1 PM2 PM3 PM4 PM5 PM6 PM7 PM8 RPFP
SERV

HOw would i Build the Acdx port?
Sorry for being such a noob.

PP · 05-16-2007, 10:33 AM

Go To Cnfg, (li Sio All) Return Then Put In S For Short. This Will Print Out What Is On The Smioc Panel, If You Have 2 Panels You Will See A And B. Then You Need To Look At The Panels And See If You Have Anything Plugged Into The Rs232 Ports. Find A Spare, Then You Can Modifiy It In Cnfg (mod Sio Acdx) For Baud Rate And Parity

jstephens01 · 05-16-2007, 08:03 PM

You rock!!! OK last question, how can i change the timeout in the CLI. currently i set the report sequences up but the CLI session timesout unless i leave it monitoring an ACD group. Can this be tweaked?

PP · 05-17-2007, 11:48 AM

Are You Talking About The Pc You Have Attached To The Acd Port, If So Do Worry About It. Whatever You Input Into The Acd Repq Will Print To That Pc Or Printer At The Times Specified.

jstephens01 · 05-17-2007, 12:02 PM

Yes. I have hyperterimal listening and capturing text off of an acd port. so if it times out, it will still print the report to hyperterminal?

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Siemens / Rolm 9751 70 support	ultraming	Siemens / Rolm	10	12-11-2007 08:47 PM
Rolm 9751 mod 70 caller id over PRI	NateRolm	Siemens / Rolm	6	04-20-2007 12:33 PM
Rolm 9751 Techs	Jinai	Siemens / Rolm	1	11-02-2006 08:50 AM
ROLM 9751 problem	Malibu406	Siemens / Rolm	1	03-11-2006 10:05 PM
UPS for 9751 model 10 w/ 3 cabinents	kevincw01	Siemens / Rolm	2	01-08-2004 07:49 PM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)