PP

Off Is A Step To Route To An Off Site Number

Sys_Eng_One

Interesting! That is what I figured it to be, but the majority of the ACD Routes built have steps to 4-digit extension numbers, and not legitimate PSTN numbers. A couple do, but for the most part the entries are extension numbers.

What would be the difference between "Off" and "Ext" entries in the ACD Route steps...? And, what's the effect of having "Off" programmed in the steps when it's clearly an extension number that it's pointing too...?

Thanks again...

PP

You Can Use The Routing Steps In Any Order Except For 3 Steps Disct, Go To, And Off Which Have To Be At The End Of The Script. Without Seeing Your Switch I Would Say That They Used (off) As The Final Step And Just Made It Go To An Extension. If You Like Send Me A Pm And I'll Be Glad To Email You A 9005 Cnfg Manual

Funk#49

You know, I think there is a difference between the two but I can't remember. I believe I had to use "Off" and point it towards my Phonemail access number to play like a "we are currently closed" listen only profile, and I think if was set to "Ext" and the Phonemail access number, the Phonemail did not receive the original ACD number when forwarded to Phonemail.

I'll have to recheck this, but I do remember having to foll around with these two conditions.