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| Partner / Partner II Avaya Partner System Support |
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| Partner / Partner II Avaya Partner System Support |
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 10-29-2007, 09:16 AM | #1 (permalink) |
| Junior Member | need help with....i dont know what its called...greeting menu we have 2 greeting menus, one for during the day, one at night after the office is closed. when we close our office, one of the prompts if someone calls in is to press 3 to contact a worker...well when you press 3, it dials a number to a pager xxx-xxxx. great, it has been working for years now. as of a few weeks ago, they are making us use the area code to dial. i need to get into the system and add the 3 digit area code to that number so its xxx-xxx-xxxx. i know how to get into the admin settings to change the greetings and what not, but i have never done it. what is that 'feature called' is it a calling group...a hunt group? if you guys need any additional info to help me get this resolved, just ask me. i also have the book that came with the system so if anyone has this system or has worked on it, maybe you could refer me to a specific section...?? thanks guys |
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| 10-29-2007, 01:18 PM | #3 (permalink) |
| Junior Member | ok so i did some investigating...this might help someone help me... when i set our phones to the night greeting, i press 3 to get a hold of someone...all this does is allow me to leave a voicemail on our system. once the voicemail is left, somewhere it is setup to page someone so they know there is a new VM on the phone system. i need to know what that feature would be called so that i can access it and add the new area code into the system.. does that make any sense? thanks again |
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| 10-29-2007, 02:32 PM | #8 (permalink) |
| Moderator  | Don't give up, there are Partner experts here, just not online yet. I am not one, I know how to work on the Definity. I know how to spell Partner but not much more. __________________ Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup. Marty |
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| 10-29-2007, 02:38 PM | #9 (permalink) | |
| Junior Member | Quote:
i just wish the guy that set this up added the local area code to the number, i realize when he did this that was the last thing on his mind, but the first thing i do when i enter a number into any contact sheet/database is put the area code in regardless if it is a local number or not... Last edited by tomdlgns : 10-29-2007 at 02:47 PM. | |
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