tomdlgns

no partner experts yet.....thats ok, i will update this thread just for future reference if anything i guess...

i just changed the out calling number and i added the area code. i played back my number before i saved it and it sounded the same as the original besides the 3 new numbers i added.

well, i guess i can still get some input if anyone thinks i missed anything...

i think i should be ok, i wont know for sure until i speak to the night duty manager when he comes in tomorrow.

MSYoung

Sorry you didn't get the help you wanted here, but on the bright side you know more about your phone system now and are on the way to being a Partner expert yourself.

As far as the pauses, they are usually put in to make the phone system wait a specific period of time before doing the next command. Sometimes what the phone system is talking to is not as fast and needs the time to get ready for the next input. In the Definity each pause is 1.5 seconds so it is probably the same in a Partner.

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tomdlgns

ehh, not big deal. i am thinking the pauses are for exactly what you said...it makes sense...i am sure i could have gotten away with 1 or 2 only, but i just duplicated what was done originally just to play it safe...

thanks

fone-tek

The selector code sends the caller to a mailbox, then the mailbox outcalls to the pager. You need to first figure out which mailbox selector code 3 transfers the caller to, then log into that mailbox and change the outcalling number. If you know how to change the greeting of the Auto Attendant, log in and instead of pressing 6 to modify, press 2 to play, and 2 again to play the "defination" - what the various selector codes do. In the mailbox, option 6 is outcalling, and be SURE to LISTEN to option 3, which are INSTRUCTIONS FOR ENTERING YOUR OUTCALLING NUMBER - most people don't listen, and don't know to begin the number with "9*"

tomdlgns

yup....i didnt mess with the selector code.

i just logged into the mailbox and listened to the digital pager setup...

i did add in the 9 and some pauses...

i will know tomorrow if my changes took effect, which i am sure they did...

however this is how the current setup is...

a caller calls in, presses 3, which takes them RIGHT into a voicemail box. once the message is left, that is when the digital page is sent.

next week i would like to re configure the PBX...i want 3 to DIAL a cell phone instead of throwing the person into a voicemail...how hard would this be to setup?

so instead of pressing 3 and being sent to a voicemail box and then a page to alert our dispatcher that there is a new VM on the system, i would like to have 3 auto dial our night dispatchers cell phone. this will eliminate the pager they have been using and carrying around for 7 years....

thanks.

fone-tek

Unless you have "Centrex" service from your phone company, that allows you to "flash" and transfer a caller to an outside number, and disconnect leaving the two calls connected (which is different than 3-way calling), you will not be able to do that. That's probably why the caller is directed to a mailbox that notifies someone of the message. However, remember that the outcalling number can be a telephone, so instead of calling back in to get the message, you can log right in and listen when you get notified.

tomdlgns

why cant i set it up so that someone can push a button that will dial an outside line?

that seems like a feature that this phone system should be capable of doing.

right now, when someone calls in after hours they press 3 and they get sent to a mailbox. once the voicemail is left, the system auto pages our pager. then when the page is received, the dispatcher calls into our mail office to listen to the message...

it works, but its not practical.

i just want to eliminate the pager and have the outside callers/customers call our cell phone w/o announcing the number in our night greeting...i want the people calling in to be able to press 3 and instead of going to the voice mail box on our company PBX system to have it dial the night dispatchers cell phone. this way we can eliminate a pager.

fone-tek

Just because you think "that seems like a feature that this phone system should be capable of doing" doesn't mean it is able to be done.

If you have an ACS, Release 6 or 7 you can forward an extension to an outside number. If you have a Partner Plus, Partner II, or ACS from 1 through 5, it's a no-go.

That's probably why you were originally set up with the "leave a message in the mailbox, and someone will be paged" senario.

tomdlgns

oh ok, thats fine, i wasn't sure if you understood 100% or not what i was trying to do. i went from one topic to another. however, you are probably right, if it could have been done, it would have been setup like that long ago...

thanks.