Please, I need some help - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

GTP · 08-07-2007, 01:10 PM

My previous thread has many views but no answers. Please let me rephrase my question and what it is I would like to achive.

I have a Partner ACS R# with VMS
I have a total of six lines where:
Line 1 is set to Groupo Call distribution - Group 1
Lines 2-6 are set to Group 7 - VMS

I have one Pick-up group assigned to Ext 10
I have one Calling Group assigned to all extensions includion 10
I have Three hunt groups (Hunt group 6 (ext 76), 7 (Ext 78 and 79), and 8 set to none).
In hunt group 7 for VMS, line one is not selected but 2-6 are, not sure why

When a call comes in there is a quick beep while the user listens to the greeting and decides if he/she want to dial an extension or be transferred to the operator (ext 10). If the user is transferred to the operator, and there is no operator, then it will ring and eventually go into voicemail unless the someone happens to hear the ring and will pickup.

I would like the system to do the following:
User hears greeting and decides what he wants to do (dial ext, or transfer into 10 (operator). If the user dials into 10 I want our employees to see and hear (very important) the call so they can pick up. Currently when 10 is selected, you cannot hear the phone rininging at other extensions.

If this is not possible (I don't see why it wouldn't be), then I would like if extension 10 is selecetd, the call is transferred to other extensions so they could pick-up. If the call is not answered after a set number of extension are rung, and the amount of rings is set to lets say four rings per extension, then the call is transfered to voice mail.

Is this what they mean by the Hunt group? but how do I do a hunt group on an extension that actually is selected or rings into extension 10 first.

Can someone please help me. Although there are manuals of avaya resources, they are very confusing and I can't find information on what I need to do.

Thanks,
Greg

***MSYoung*** · 08-07-2007, 01:36 PM

I can't help specifically on the Partner because I work on Definity but on the Definity this could be done with bridged call alerting where the station in question appears on several phones in addition to its' own. Maybe the Partner can do that also.

There are guys that do work on Partner here and your question seems quite clear to me. Hopefully one of them will log in and be able to help you.

dexman · 08-07-2007, 09:06 PM

I think that would have something to do with a calling group. Try "#502".

hitechcomm · 09-04-2007, 08:19 PM

Sometimes it's worth the cost to bring in a AVAYA BP to do it right.
I'm sure there is 1 in your area.

fone-tek · 09-06-2007, 09:27 AM

No one can really give you any advice until you also tell us WHICH voice mail system you are operating with your ACS R#.

Hunt groups will NOT do anything like what you are asking, Calling Groups have a possibility of working.

GTP · 09-19-2007, 03:57 PM

The voice mail system is a Partner ACS R3.0 and has the pcmcia voice messaging card.

I still haven't found an answer, do you think you can help me out on this one?
I mean, if you are not in the front of the office listening to extension 10 when there is no receptionst, then theres no way of telling when the phone rings unless they happen to dial your extension. I want to have a phone system in the back office ring when extension 10 is ringing. I just don't understand why this is difficult to people who know the system, and as for finding a consultant, good luck because they just want to sell you a new system which is not going to happen.
Thanks,
Greg

dexman · 09-19-2007, 08:28 PM

Let me see if I understand the question. If a caller transfers to EXT 10, are you looking for EXT 10 and...say...EXT 15 to both ring at the same time?

GTP · 09-20-2007, 09:42 AM

Yes, exactly. I need the back office in the morning to be able to hear the phone ringing in the front office, the only way to do that is when the receptionist phone (ext 10) is rinig (in the front office), to assign and rear office extension to ring as well. I looked at call groups, and pick-up groups and i don't think that is the solution. Is there another way to go about this while still maintainng the idea?

Thanks,
G.

dexman · 09-21-2007, 08:55 AM

One option would be Call Cover (Feature 20). You could reduce the Call Cover Rings count (#321) from 10 to say 1 or 2, then a call would ring @ EXT 10 once or twice, and then jump to the extension specified in Feature 20.
If there is an available button with a light on EXT 10 you could use it to activate and cancel the Call Cover feature.

Another option might be to use an external bell or ringer wired in parallel with the voice pair for EXT 10. A toggle switch could be used to disable the bell during the times it is not needed.

GTP · 01-15-2008, 09:29 AM

Do you have any info on wiring the bell to the ext10 VM? That will work just fine.

Thanks,
Greg

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