Partner system problem - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

afman · 03-17-2006, 09:45 AM

Recently one of the offices reduced the amount of CO lines from 8 to 4 on their partner system. One of the managers wanted to used those unused buttons for speed dials. I went into the system program and reduced the amount of lines from 8 to 4. This allowed the manager to use the buttons. However, the system was setup that no lines would ring, the call would go to the automated attendant and then the caller could transer out or direct extension dialing. After I reduced the lines from 8 to 4, when a call comes in it rings once quickly to every phone and then the automated attendant. I didnt change anything except for line reduction. Has anyone experienced this and is there a solution. Any help would be appreciated. Thanks everyone.

2wire · 03-28-2006, 02:22 PM

HI afman,

Did you check to make sure that you removed the lines from the VMS hunt group? It sounds like something is either covering or transfered and then goes directly to voicemail.

You may want to try to power down the switch and then bring it back up and do some test calls.

Good Luck,

2wire

crooter · 03-29-2006, 07:41 PM

What was the process you used to remove the co's?

afman · 03-30-2006, 07:20 PM

It turns out that if you change the amount of lines then all line programming resets. I had to set the phone lines not to ring and let the voicemail pick up and the menu take over. Thank you guys for answering.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)