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 November 27th, 2009 | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Gender:  Country:  | TD1232E Engaged tone on reception when busy Hi Their, I am a bit new to truobleshooting the phone system, though I wondered if someone could help me with a problem. We have a KX-TD1232E where there are two reception phones for our main number. The problem is when both phones are busy anyone else calling receives an engaged tone rather than being put through to the voice mail system. Though the voice mail system does work if the reception phone is not answered. Could someone point me in the right direction. Thanks, | ||||||||
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| November 28th, 2009 | #4 (permalink) | |||||||||
| Moderator   sncsnc is Tired
Location: The Berkshires Western,MA Rep Power: 9 Gender: Country:  | Loop start or ISDN Quote:
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| December 1st, 2009 | #8 (permalink) | ||||||||
| Moderator sncsnc is Tired
Location: The Berkshires Western,MA Rep Power: 9 Gender: Country: | sounds like PRI provider does not have the incoming line hunting set up properly what should happen is when channel 1 & 2 are engaged the third or fourth call for that matter should give a incoming call indication to receptionist and then irna to voicemail | ||||||||
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| December 1st, 2009 | #9 (permalink) | ||||||||
| Senior Member   OBT is Getting older but not wiser
Location: Kilkenny Rep Power: 3 Gender: Country:  | If you have set a ddi/main number to a group with only 2 people in it with out call waiting from co on and have no overflow setup, then the system could give back busy even though you have 16/30 in bound channels also make sure if you have 2-3 loop co buttons or all lines on buttons for a second call to come in on call waiting. Check that the call waiting distribution is set to all in group settings(it is not by default) Shawn, ISDN is not like the standard co lines, a standard line will ring as long as there is a free line for inbound, ISDN could give back busy if set as a ddi to a phone even though there is 16 lines for inbound if the system is programmed to do so.... Last edited by OBT; December 1st, 2009 at 12:34 PM. | ||||||||
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| December 1st, 2009 | #10 (permalink) | ||||||||
| Moderator sncsnc is Tired
Location: The Berkshires Western,MA Rep Power: 9 Gender: Country: | who would want the line to ring busy when they are paying for 30 incoming trunks a queue or voicemail would be much better than a busy tone you'd get people hanging up and looking for the next company in the phone book.You get one or both of the receptionists gabbing with there boyfriends and you are losing money | ||||||||
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