KX-TDA15 & KX-T7633 Caller Display - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

sydx33 · July 1st, 2009

Hello.

I'm struggling to get the caller name to display on the phone.

I've put our Clients names and numvbers in the MSN (Option 10.4).

How do I get the Client's name to appear of the phone display? The numbers are certainly there as I can see them by selecting Menu/Incoming Call Log.

There is clearly a setting needed somewhere but I cannot find it.

Thanks.

KMETECH · July 1st, 2009

are these isdn lines ? if they are analog lines is there a 3193 card in the ksu?

sydx33 · July 2nd, 2009

Sorry, I didn't make it clear.

They are ISDN lines.

OBT · July 2nd, 2009

sydx33, you have to put the Client's name and number in the speed dial listing
with the line prefix in front of the number ie 9
programming 6-1 on the tool

For you to set numbers and names in the msn table, you have to have set the isdn lines to msn and not ddi. this can cause problems with call routing for incoming calls
unless you are using msn services, your isdn lines should be set to ddi and the ddi table used to route calls to the ICD groups

sydx33 · July 3rd, 2009

Thanks OBT.

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