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 February 24th, 2009 | #1 (permalink) | ||||||||
| Junior Member 
Location: North Carolina Rep Power: 0  Gender:  Country:  | Phone Sometimes Not Ringing System: KX-TDA200 VM: KX-TVA200 Phone: KX-T7633 Connection Type: PRI I have a user who complains that her phone sometimes does not ring and instead goes straight to voicemail. She is sure the messages aren't coming in while she is already on the phone. She is a receptionist at a dental clinic and will have no messages, be at her desk for a while and not hear it ring, and suddenly have one or more messages. Timestamp indicates that the messages were received during the time the phone didn't ring. It is an intermittent problem- the phone usually works normally but doesn't ring on maybe 5% of the calls. Things I've already tried: Train user on use of DND/FWD (she never changes this, always leaves it on FWD) Check FWD/DND settings in Maintenance Console Replace phone Move extension to new port on PBX Delete mailbox Assign new mailbox number Reboot PBX and VM sytems I believe the user, and have seen it happen while in her office. I'm running out of ideas. No other users on the system are having this issue. | ||||||||
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| February 24th, 2009 | #2 (permalink) | ||||||||
| Senior Member  OBT is Getting older but not wiser
Location: Kilkenny Rep Power: 3 Gender: Country:  | being a pri is any did's pointed to the VM that the customer is ringing instead of main number. is the call coming in through the AA to reception or is it ringing straight in to her phone? is the call coming in to a group or to the phone? stick a printer or a pc with terminal on the system and see what is hapening with the call, if through AA run it on the vm unit | ||||||||
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| February 25th, 2009 | #3 (permalink) | |||||||||
| Moderator   sncsnc is Tired
Location: The Berkshires Western,MA Rep Power: 9 Gender: Country: | Quote:
and went in through with pc console and have those settings not be the case you also need to make a bunch of test calls and watch the digit stream coming in the clec switch may be misfiring digits.... Last edited by sncsnc; February 25th, 2009 at 12:42 AM. | |||||||||
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| February 26th, 2009 | #4 (permalink) | ||||||||||
| Junior Member
Location: North Carolina Rep Power: 0 Gender: Country: | Thanks for the replies. I still haven't figured it out. My replies to your questions are below. Quote:
Quote:
Last edited by Dogma; February 26th, 2009 at 03:34 PM. | ||||||||||
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| February 26th, 2009 | #5 (permalink) | ||||||||
| Moderator sncsnc is Tired
Location: The Berkshires Western,MA Rep Power: 9 Gender: Country: | do a vm trace and make test calls and try to get it to fail and do a trace on pri card too heres a thought also have you loaded the call cutoff patch in your tda also is your tva up to the latest and greatest???? | ||||||||
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