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Panasonic Post Questions and Answers about Panasonic systems and products. i.e.: Telephone Hybrid/PBX Systems KX-T, KX-TA, KX-TD Voice Mail Systems KX-TVS, KX-TVA


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Old January 7th, 2009   #1 (permalink)
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TDA100 and Caller ID

Hi,
I need some advice about the configuration of the Caller ID signalling of TDA100. Here is the configuraion:

Panasonic KX-TDA100 PBX with LCO8 & DISA cards installed.
I use TSP v3.0.0.4 and USB driver v2.0.0.7 to monitor and/or control DISA, GRP and EXT lines of the PBX via TAPI.

Basically I need to redirect calls to a particular extension line based on Caller ID. I also use the Caller ID to query for the name of the calling party in a local database.

The problem comes from the fact that the Caller ID can be obtained only if the call is being handled by three of the eigth CO lines (CO001, CO005 & CO006). All the other CO lines do not recognize the Caller ID so it is not available on the extension lines.

Our phone company uses FSK to transmit Caller ID data.
I checked the PBX configuration with Maintanence Console and set the FSK settings. Unfortunately Caller ID is still missing on most of the CO lines...
What could be wrong?
Thanks
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Old January 7th, 2009   #2 (permalink)
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Can we assume that you have tested all 8 lines with a fsk caller id single line set
plugged in ahead of the pbx?????
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Old January 8th, 2009   #3 (permalink)
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I tried to use a regular phone with caller id support on each of the lines.
It shows the caller id correctly ...
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Old January 9th, 2009   #4 (permalink)
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are all your analog lines from the same provider?move a non working caller id port to one that works make a test call and also double check line
programing is caller id off in programming??

Last edited by sncsnc; January 9th, 2009 at 04:17 PM.
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Old January 23rd, 2009   #5 (permalink)
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Thanks
It appeared to be a problem of the phone company
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