accessing to a TD 1232 through RS232 - PBX Info Forum | Telephony Resource Tech Tips Community for Avaya, Nortel, Cisco, Panasonic, ShoreTel, Asterisk and more...

vchiu · 12-10-2008

Hello

I am network admin for a jewelry company in France, Paris.

We have a TD1232 with a TVP 50 and 16 proprietary phones + 4 analog phones/fax. This system was installed in 2004 and we only use a fraction of its capabilities.

I wish to modify a few settings on this unit and I made a cable following the pin assignment I found on the installation manual. I use the admin tool downloaded from pbxsoftware.com

My trouble is that I can't connect to the PBX at all

I rechecked the cable pin assignment many times (DB 9 female to DB 25 male) and tested each pin with an Ohm-meter.
The cable is about 50 feet long , it is a shielded cat 5E.
My PC is a Win2000 unit. I tried Winterminal but I just get 1 or 2 ASCII characters (sometimes none with other port setting ) and nothing more.
I generally use 9600 - 1 - 8 - Parity None - no flow control. I randomly tried other settings (parity and bits) but without success.

As you see, I am a newbie in PBX programmation. I have the following hypothesis regarding my issues

1) RS 232 settings not correct. How can I ascertain the 1232's port parameters?
2) Cable too long. the Installation manual mentions 2 meter maximum for the log printer cable. A thread in this forum recalls however that RS232 protocol allows for much longer cable, depending on baud rate.
If I want to go shorter, I will need a USB to serial adapter as my laptop has no serial port.
3) there may be a switch, a setting on the PBX that "activates" the RS 232
4) there may be another access point to this PBX. I can't believe there is no USB or RJ45 port on this dammed unit. it was bought new
5) it would be a specific version/revision of a TD 1232 that would need other settings/protocols...

Any hint will be really appreciated. this unit is still acting like a black box to me

Thank you

***Cnavarro*** · 12-10-2008

Quote:

Originally Posted by vchiu

Hello

I<<background snipped>>

As you see, I am a newbie in PBX programmation. I have the following hypothesis regarding my issues

1) RS 232 settings not correct. How can I ascertain the 1232's port parameters?
2) Cable too long. the Installation manual mentions 2 meter maximum for the log printer cable. A thread in this forum recalls however that RS232 protocol allows for much longer cable, depending on baud rate.
If I want to go shorter, I will need a USB to serial adapter as my laptop has no serial port.
3) there may be a switch, a setting on the PBX that "activates" the RS 232
4) there may be another access point to this PBX. I can't believe there is no USB or RJ45 port on this dammed unit. it was bought new
5) it would be a specific version/revision of a TD 1232 that would need other settings/protocols...

Any hint will be really appreciated. this unit is still acting like a black box to me

Thank you

Let's get down to the real problem. You have ONE system and it has a display phone plugged into the first jack. You also happen to have a TD-1232 that was at the end of its life in 2004, ie the LAST ONE; an approimately 10 year old system.

Panasonic distributed a Windows based programming console for both the TA and TD 1232 systems that worked. The Russian software had issues. THe problem is that you didn't need and we seldom used software to set up or make changes to a TD, just the phone.

I don't have a manual in front of me, but the serial port 9600,n,8,1 settings are in the 800's, like 829? Troubleshooting a 50 foot SMDR cable for programming is not a good idea, Belive that there's only an RS-232 port or buy a TDA product for USB or network access. A TDA-100 with an "M" power supply will let you take about 20 of your old digital phones. And last, in 116 there's a ROM version. I don't know what E versions translate, but you probably have what we know as an R5 or later.

I suppose I could add something clever here, but I can't think of anything. Get a DB9-25 adapter and a USB to serial cable and try to program the system if you must, but I'd stick to the phone and use the RS-232 for SMDR.

Carl

OBT · 12-10-2008

if you got the usa programming tool it won't work
And there is different versions
Look at bottom of the system you will see a kxtd1232 followed by letters
What are they also you may see a number with a circle around it what number is that?

vchiu · 12-10-2008

Hello OBT and cnavarro

thank you for your feedback

on the bottom of the system : KX-TD1232FR with 2 in the circle
S/N : 3jbvr0001534

On the main system motherboard, there are 2 stickers and a PCB marking
PCB mark : PQUP10452zb
Sticker 1 : KX-TD821NE
Sticker 2 : 31AHG001349

OK, I will try the short cable solution

I just put a com port analyser on the PC and it looks like nothing is going out from this RS 232. I must add that I did not reboot the PBX (I don't want to risk any problem)

I need to change the background Music (BGM) because the default one is crap and kills the company's credibility the second it is heard. I wish to switch to external source 1 but the installation guide says I must program a value (803 I think).

Could we do it by only using the phone? I did not find such details in the U/M

I will also need to change the incoming call ring dispatch rule (not sure how to call it : Set XX rings. if N/A then let set YY ring, if N/A then let set ZZ ring...)

Yes, I am interested in a new system to take over the existing KX phone sets, but I have been quoted around $10000 for one and it is too expensive...

***Cnavarro*** · 12-10-2008

OMG 10K US? I'm moving to France

Less than 3K gets you a TDA-100 with 8x16x8 and one digital phone. The 3J means 10/2003, so it was made about 6 months prior. I don't like the 2 in a circle, but maybe OBT will know what REVS you had in FR.

In a TD, ALL programming can be done from a phone. In the U.S. version there are FOUR manuals, IM,UM,FM and PG. The IM contains the pinouts for the RS-232. In Panasonic land, you MUST hold DTR or some such high ie pins 4&6 of the db-25 goes to 20 of your host...or something like that.

Now, dragging out the manual, 806 programs your SMDR data word, 800 is SMDR on, 802 forces a printout, and 803 sets the music source which is going to be OFF or 1.

Carl

OBT · 12-10-2008

I will fly over and install one for less than that

.

The v2 is a very old unit, the UK version only went to 6 and v 2 was about 12 years ago. I say they would be very close to the version. what model phone is on it, does it have the wheel at the bottom right of phone, if yes does it control scrolling of speed dial or only volume control. is the 2 on the main control unit or on a module on the front of the system. could mean nothing at all.

The moh is in the 990 programing and is binary ( 1's and 0's)
as for ringing you could set up a hunt group or just put delay ring on those extensions and they will ring after set amount of rings with the first phone

vchiu · 12-11-2008

>>OMG 10K US? I'm moving to France

That's what many people say until they have to fill their tax form here..

The phone models are KX-T7533 and KX-T7431

The circle 2 is definitely on the main control unit on the bottom. It could be possible that French versions have different revision sequence.

>>In a TD, ALL programming can be done from a phone.

You mean that I can find a way to programm the 1232 through any of my T7533 or 7431 phone set ? This would be great. I did not see it in my IM or UM but I read them quickly. I don't have FM nor PG (I have a list of programmation code though)

Maybe the steps would be described in the 2 missing documents. Would you know a download link for both ?

>>the moh is in the 990 programing and is binary ( 1's and 0's)

Sorry, I am pretty blue. what does the acronym moh mean ?

>>n Panasonic land, you MUST hold DTR or some such high ie pins 4&6 of the db-25 goes to 20 of your host...or something like that.

mmm... Do you mean the DB-25 to DB9 pin assignment ?

I have the following schematics which my cable is matching without any luck

KMETECH · 12-11-2008

"music on hold" and the programing cable can can be done with a db 25 to db 9 modem cable and null modem adapter it's not rocket science....

***Cnavarro*** · 12-11-2008

Your English seems pretty good. I have the English versions of the U.S. manuals here:Directory listing

Yes, you can program from a phone plugged into jack 01 (ext 101). moh is Music On Hold. In addition to the 803 program command, there are additional information bits programmed in 990 and 991. When you press 990 and 02, it will display 16 data bits 1110011000101100 The 10th bit from the right is 1 by default and it needs to be set to 1 if it isn't.

Carl

vchiu · 12-11-2008

Hi KMTECH

You are right, this is supposed to be pretty simple. the problem is that I can't connect to the TD1232 at all and I rechecked the cable pin assignments X times already. I need to try a shorter cable and purchase a USB to serial bridge, which I should do next week

Hi Carl
Thank you very much for the links. The looked for information was right in the PG and FG documents and I am extremely grateful for your help in pinpointing the values.

I am going to look for the 101 port and try to see what I can do. Feature-wise this unit is pretty rich save from PC world integration

I will keep you posted about the results.

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