sncsnc

hey this came to mind why not set the problem ext to intercept instead
of busy n/a and see if problem repeats on that ext!!

thig95

hey thanks i will try the intercept config and see if that does anything. i'd have to set it for all our extentions though as this has happened to 3 different ones so far. all 3 are in the same cos...maybe i need to check the specifics for that class.

i will def push for panasonic's involvement. they are probably the only ones that are going to be able to make sense of the trace data. My vendor is a great guy, i've known him peronally for a while. unfortunately he's got a lot on his plate and isn't around the corner either. but i'm hopefully we can resolve this soon! Thanks again for your help. i will keep you posted.

sncsnc

yes have the tech support people look at trace info and I'dd try a test
ext with intercept routing destinations (remember to set proper time in timer for intercept in sys timers )to TVA instead of fwd busy/na and make a test
call see if the channel 14 locks again