sncsnc

I'dd start out by reading the feature ,programing & installation manuals.sounds like 16 vm ports are needed .hopefully you will have time to test all your complex applications on the bench before cutting over the system or they'll hate you

Badger

Ok, there are some things you need to get fixed before you even think about installing this:-

1) You say the calls come in by PSTN on the analogue lines for 9 different companies. You only have capacity for 8 analogue lines on your system - check with your customer that this is correct.

2) If the calls are coming in by PSTN, then you are only limited to 8 incoming calls (you have 8 analogue lines). You will need to get your network provider to migrate these numbers over to the PRI circuit - this may be a problem, for example in the UK you can only migrate 5 numbers over to a PRI circuit.

3) If you can get the incoming calls over to the PRI, there will be no problems configuring the AA routing (use custom services). If the calls are going to be presented by the PSTN, you'll have to use VM Trunk Group numbers in the DIL table to route the calls to different Custom Service greetings in the most flexible way possible (without splitting the VM ports into different service groups)

4) You need more VM ports - at least 16, maybe more. Don't forget this may mean you need to install an extra extension card to connect the ports to. If this is the case you will only have 1 spare slot in the system for more extension cards. You may want to consider installing a TDA600 instead (remember the analogue cards from the TDA 200 won't work in the 600) incase the customer wants more extensions in the future.

5) Don't forget the NCV ports are digital - you will need to connect them to digital extn ports on the TDA.

6) The main problem you will have is notifying to the call centre staff which company the call is for and which option they have chosen.
The only way to do this is to route each option on the Custom Service routing to a different ICD Group in the TDA and name the group accordingly.
The problem here is you are going to be using a lot of groups and, assuming there is just 1 call centre team, each goup will have the same members in it.
The calls would route fine and be tagged in the display of the phones but you will loose any real access to call centre features.
For example the agents would have to log into lots of groups, log out of lots of groups, etc. There would no be flexibility for agents to be available or not to take calls.

I hope this helps and sorry for long post!

Badger

sncsnc

if you have any desks that are side by side or back to back
there is always DXDP jacks you could free up a port here and there
hey b wouldn't phantom exts be just as effective?

br tel

1st off thankyou sncsnc and badger for your response (champions!)

ive confirmed as much i can (still worries me a bit) that thier PSTN lines divert to the PRI.. thier current samsung system has the same trunk card config as the TDA.. 8 analog 30 digital. so theres something working already......

ive informed da boss we need more VM ports.. 16 at LEAST, may get the full 24. theres no prob as far as integration goes, as i have enough digital extn ports to cover the NCV as well as adequate expansion room for handsets.

badger - you've confirmed what i was thinking about the custom service's.. the only way to know what the customer has pressed is by the calls destination. thinking of creating as many groups as i have dialling options/companies and naming them accordingly... this is giong to be a mess. the only way 2 keep it simple for the users is to not give them a log-out key at all.... don't know if theres a way to log out/in of multiple groups at once? if not i need to look at other options.. ur right this is my main problem..

also-- about the CS's.. never dealt with them before, how do i actually tell the TDA to point an incoming call to a particular CS?? (as u know there will be multiple CS's) i've worked out how 2 build them in NCV's maint console, recording the greetings seems pretty self explanitory, but thats as far as i've gotten..

brain HURTS

br tel

i found the DID destination table in the NCV maint console. so do u just leave the DID table in the TDA alone??

sncsnc

no all your d.i.ds destinations for your 9 icd groups are set in the tda the TVM NCV routing tables are for vectors once the call has hit the voicemail and call will be handled accordingly but you won't be messing with that intially you'll
be using Custom dialing menu's if I heard you right.. have the boss fly me in from boston i'dd help you set the kit from soup to nuts....

sncsnc

brian look closer at ps ring groups thats how you get multiple PS to ring then if if needed they that ps rg can be a member of a icd group pm'd my number feel free if you have more questions can be easier
to jot down questions and then go down the list.... and ask
l

Badger

Good News. I've looked at a couple of databases and it looks like you can login / out of all groups with * as a wildcard:

*736
0 = Logout or 1 = Login
* All groups

I think that's the answer to the main problem.

With regards DDI routing to Custom Service, route DDI in DDI tabe to 500 (NCV default group).

Use the DDI destination table you found in the NCV, enter same DDI digits and route to whatever CS's you want to in Day, Night, Lunch and break modes.

Badger