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Old 09-25-2007, 11:48 AM   #1 (permalink)
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Audible rings at desk

Good afternoon,

Option 61c. Scenario is this:

Dial extension yyyy. The only thing you hear at the desk is One ring. You continue to hear ringing FROM the phone you called on. The call goes to vmail at the appropriate number of rings. The problem is that as your sitting at your desk, you only hear the phone ring one time and then just the LCD Arrow is showing you have a call. Some folks have 3x ring then vmail - this is correct. Others only have 1x ring then just the arrow shows the call.. Any help is appreciated

TKs

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Old 09-25-2007, 11:50 AM   #2 (permalink)
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forgot to tell ya....2616 phones

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Old 09-25-2007, 12:20 PM   #3 (permalink)
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Are these phones programed as ADC?
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Old 09-25-2007, 12:41 PM   #4 (permalink)
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yes...I have removed the headset and tested. I have compared the TN with a phone that works as we would like them to - the only difference being the ACDN. I have compared the ACDN and cant find any differences...

Tks

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Old 09-25-2007, 03:14 PM   #5 (permalink)
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There is a prompt in CLS that will allow the phones to ring more than once. It slips my mind right now. But I will get back to you when I remember. I haven't beem working on the M1 lately, so bear with me.
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Old 09-25-2007, 03:51 PM   #6 (permalink)
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I beleive the prompt is RNGB. Try it and see.
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Old 09-26-2007, 06:24 AM   #7 (permalink)
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I appreciate the help, but that acronym doesnt exist - at least I cant find it in the doc's.

Tks again...I am still digging on this one


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Old 09-26-2007, 06:48 AM   #8 (permalink)
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gei_spot,

I found the RNGB like you said, however - BUZZ is default and it is that way on all phones. Damn , Thought we had it.

Tks

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