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Old 03-28-2007, 09:38 PM   #1 (permalink)
bam3312
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Deleting a Voice mailbox
I am new to the forum and this is probably a very basic question.

I am the administrator of our phone systems and I am trying to delete a mailbox but I keep getting a message "Mbox in use" when it is not. I have tried resetting the password, going in and out of the mailbox, etc. and nothing.

It is only happening on random mailboxes.

Anything I am doing wrong?
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Old 04-02-2007, 02:57 PM   #2 (permalink)
hoizy
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What type of voicemail do you have?
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Old 04-02-2007, 03:46 PM   #3 (permalink)
bam3312
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Norstar Voice Mail v 4.0
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Old 04-03-2007, 03:16 PM   #4 (permalink)
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It's probably part of a CCR tree. Once you remove it from the CCR, you should be able to delete it.
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Old 04-03-2007, 09:21 PM   #5 (permalink)
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You may want to log onto the callpilot with a computer. Check and make sure your mailbox matches up with your extension. I have gone to work on a system, and for some reason or another the extension and mail box number are different.

good luck
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