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Old 02-27-2007, 08:18 AM   #1 (permalink)
debailey
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Question Change voicemail box to bulletin board

On an Option 11c with Meridian Mail, how can I change a voicemail box so it is simply a bulletin board. I want people to press 1 if they know their parties extension (or just enter their parties extension) and press 2 to transfer to our Help Desk, but I don't want them to actually be able to leave any kind of message.
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Old 02-27-2007, 12:53 PM   #2 (permalink)
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You'd have to out the mailbox and rebuild as a Menu Service under Voice Services. Have 1 be a Thru Dial and 2 as a CL to the Help Desk DN. You might also want to create an additional Thru Dial for name dialing. Leave the other choices blank and you should also have a Revert DN should someone not know what they want. You also need to add that number to the VSDN table pointing to the MS (Menu Service) ID.
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