More i2033 Weirdness - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

**SD_WILSON** · 09-13-2006, 06:41 AM

Ok. Received two i2033 with 2310S10 rev. of firmware. The things operated pretty erratically:

- Every other reboot took around 5 minutes as the thing sat there in the 'Initiating DHCP...' state.

- Locking-up often while programming in the network configuration menu

- One of them had the three red lights on all the time when operating

Beyond those quirks the sets seemed to operate fairly normally. So naturally we hoped that an upgrade to the latest firmware might help these sets to behave better.

Following the sage advice of the people here we got the sets up to the current rev of firmware, 2310S58.

Now we have a more significant problem. The phones work perfectly in all resepecst except one highly significant one... the microphones no longer work. The phones can call and receive calls but you cannot talk to anyone with them; they are one-way sets. This is pretty bad considering that they are conference phones. The person on the other phone can speak and be heard on the the speaker but speaking to the i2033 is fruitless because you will never be heard on the other end; I even tried toggling mute on and off to no effect.

Do not suggest programming HFA in the class of service because according to the Nortel documentation you program an i2033 as an i2001 which does not allow you program in HFA.

Any and all suggestions would be welcome as the sets are now as good as useless.

SD

gwebster · 09-18-2006, 06:05 PM

From the S58 Product Bulletin:

Patch MPLR19682 is required to be applied on the Communication
Server 1000 system R4.0. Install the patch prior to installing any IP
Audio Conference Phone 2033. It is required on Releases prior to
R4.5 to allow the phone to be configured into the proper class of
service for Handsfree Allowed Mode (HFA).
When configuring the Terminal Number (TN) associated with the IP
Audio Conference Phone 2033, enable handsfree by entering HFA
at the CLS prompt.

**SD_WILSON** · 09-19-2006, 10:30 AM

THANK YOU!! We are running Branch Office systems here for back-up redundancy. An MPLR can't be applied to a Branch Office can it? Is there an equivalent PEP?

SD

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