 02-07-2005, 05:13 PM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  | whisper announce I have several users that are members of a UCD group, and since they are part of the call-centre team they all have headsets programmed on their handsets. I have added these users to a pickup group as well so that they can pickup each others calls using a pickup soft-key rather than picking up the other users' line which then occupies 2 lines. I programmed the PICK soft-key to their handsets but it wasn't working. After a bit of troubleshooting I found that if the HEADSET was Released, the pickup button would work. But if the HEADSET was activated then the user cannot use the PICKUP soft-key, it does nothing at all. The HEADS option must be released before the phone starts ringing as well. I tried to release the headset after the phone started to ring, but still could not pickup the line, as i then wanted to activate the headset again. Obviously no luck and it's quite annoying. Any ideas? Cheers | ||||||||
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| 02-07-2005, 08:12 PM | #2 (permalink) | ||||||||
| Senior Member 
Rep Power: 4 Country:  | System Error What type of sysyem do you have? It could depend on the way you are using the headset key. In older systems you had to have a release key to hang up on a headset call and you just left the handpiece off the cradle. This method of use has for some reason been perpetuated even though we now have F1090 as a headset/handset key. Try leaving the handset in the cradle and using the headset key like a toggle switch (ie press to answer then press the same key to hang up) this should work normally when using pick up. | ||||||||
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