Collecting Call Data During the Phone ringing itself - Page 2 - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

ps1 · July 27th, 2009

Yes you can output via the lan, you just need to program the smdr output to that port in 35-01-01. Is that data via the LAN or RS232? Calls do not log until they have cleared on the system. I think you will need a package called 'My Calls' or equivelant.

thastings · July 28th, 2009

There is a package called 'My Vision' (which I can't seem to get my hands on) which claims to be able to pop-up call information when the phone is ringing and offers the ability to call numbers from the computer screen.

If I can get my hands on that software, I'm sure I can figure out how to do it myself using wireshark to intercept an analyze the lan-traffic, but I was hoping someone here would have already done something like that

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