jamiewazi

Hello, I have an NEC Electra Pro Level II system-
lately, we have been having a problem with just a few phones:

someone receives a call, places it in call park- pages the person to pickup say line "1"- person goes to their phone to pick up line one by entering the correct code , display reads "error" however the person is still waiting.

2nd scenario: I pick up call on spare phone in my office with call park codes , it works fine, then I transfer to my phone from call park, phone rings at my desk, I pick up phone, display reads error. the call is ringing, I cannot pickup the call. I have to let it go to voicemail then return call.

It appears we have a problem with call park not allowing my phone to pickup calls holding on call park , display reads "error",or receive transfers from call park- Is there a code that somehow got disabled?

this is happening at 2 extensions.

I am not that familiar with NEC programming. I have the Install manual, but I cannot find troubleshooting for call park

I have phone system programming experience on other pbx systems, if someone could give me the steps i can fix this annoying problem!

thanks so much