CDR Indial information - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Barry Connop · 08-15-2006, 11:33 PM

We have an NEC Xen Axis phone system, with a 100 number indial range.
I want to use the indial range to identify the origin of calls as it relates to advertising, through some add on software.

My problem is that aparently the CDR ( Call detailed records ) for virtual extensions are not generated by this model of NEC telephone system, although I am told that the handsets can pick up this information. Is there any solution short of a whole new phone system?

Help!

Barry C.

Samp · 09-21-2006, 07:50 PM

Simple answer - no.

R4+Z · 09-22-2006, 12:28 AM

Basically because a virtual can appear in multiple locations the CDR info always outputs the prime number of the physical phone for billing purposes (this is also what is sent to line for extension level billing). It may however be worth finding out if the virtual is output as suplementary information which your call detail recorder may not currently process. If you can't find that info in the phone system manuals, the makers of your CDR should be able to find it out for you. But as Samp says the simple answer is no and I doubt other systems will be substantially different.

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