AbuSuhail

Pls include settings for ASTD command as well.

AbuSuhail

on reviewing the data lists, I would say that we have 2 situations:
1-For any ext in the NEC pbx:
your operator and all extensions having RSC (2~15) must be able to make TRK TO TRK calls, but those who have RSC:1 can NOT make TRK to TRK calls, coz RSC:1 for RT:1 has its PRI:3 set to 2 which means toll restriction is required ..Command ATDP.
So, what was the RSC for the extension(s) you were using for testing? If it was 1 then trk to trk calls will never work as this RSC requires toll restriction programming
2-For any ext in the Shoretel pbx:
Here any ext should ,first, dial the code for the NEC pbx then the code for the TELCO trks.To do this we have to tell NEC pbx to accept the code dialed from the incoming rt. So we have to allow this by using command ATDP/ Tandem part and allow the digit(s) used to access TELCO trk ...
Hope that will do it

It was re edited to add more info

DallasGooner

Been playing with the suggestions and no luck. I have ATDP set to allow tandem calling incoming 20 out on 1 with 9 as DC. Still does not work.

As for #1 above not sure I follow. I did change to RSC 2 and that did not work, as for ext I tested with I can't change the RSC because its external to NEC.

Not sure really what more to try unfortunately. Going to re-read the tandem sections in the manual and see if I missed anything.

DallasGooner

Is the section in the manual titled "T-1 Tandem Switching of TIE Trunks - 2/4-Wire" what I want? Not sure about the 2/4 wire comment.

AbuSuhail

Please see my PM

DallasGooner

Just some clarification for those following along:

I have a NEC 2400, a ShoreTel PBX and a telco PRI.

The telco lines come into the NEC as route 1.

The NEC and ShoreTel connect together via route 20 (the 24PRTB-A).

I can make calls from the NEC to the ShoteTel and vice versa.

If an external call comes to the NEC I can pass (transfer, forward, conf, etc.) to the ShoreTel. If a call comes to the ShoteTel (via the telco line on the NEC) I can pass (transfer, forward, conf, etc.) it back to the NEC but not to an external number (the telco PRI on route 1).

If I am on the ShoreTel I can call an NEC extension, answer it and transfer it to an external number and then hang up and the call still works.

The only connection the ShoreTel has is the NEC route 20 mentioned above.

AbuSuhail

Well, Here is " I suppose" what does any extension in ShoreTel needs to do to transfer his 'current Telco' call to another party in Telco office:
1-Get ShoreTel dial tone ,dial access code to get an available trunk to Nec pbx.
2-dial another access code to get an available Telco line...then the required subscriber number in that Telco switch...
If that is exactly what you do, and you still can NOT go thru, pls tell me when exactly you hear the reorder tone?? .. Is it when you dial the access code for Nec, or for Telco? or when you dial the first digit of the subscriber number in Telco office??
That should be important to determine where is problem is??

Reditted to correct some spelling errors !!!!

DallasGooner

I pick up a ShoreTel handset, dial 9-xxx-xxx-xxxx. The ShoreTel sees this as a call that needs to go to the NEC and sends to the NEC 9 (the code for an outside trunk) and xxx-xxx-xxxx, then right away the NEC gives me a reorder tone.

AbuSuhail

If 9 is the access code for outside trunk, which is connected to NEC pbx, Don't you need to dial the access code for RT 20 to get an available trunk on PRT first?? I suppose you have to dial 2 access codes , the first to get an available PRT trun, then the other code to get an available Telco trunk.Pls correct me if I am wrong ...